Business Details
21 Years
experience
Trusted Interpreter Scheduling Software Solutions
Since 2005, Fluency has been dedicated to empowering language access managers with efficient, industry-leading tools to schedule, track, invoice, and document face-to-face interpreting encounters. As former interpreters ourselves, we possess a profound understanding of the industry's unique challenges and information needs. Our Internet Interpreter Scheduling System (I2S2) provides a high-quality, HIPAA-compliant platform designed to streamline operations for spoken language and American Sign Language agencies nationwide. Based in Rancho Cordova, California, we offer secure, cloud-based solutions accessible 24/7/365 through any internet-connected device.Our system's robust features include real-time availability tracking, automated notifications, customizable reporting, and seamless QuickBooks integration. With over 50 organizations currently utilizing our platform, we combine technical expertise with practical industry experience to deliver reliable, scalable solutions. Our domestic support team ensures prompt assistance, helping clients professionalize operations while saving time and reducing costs. We remain committed to continuous improvement, incorporating feedback from interpreters, requesters, and agency management to enhance our platform's functionality and user experience.
Services
Interpreter Scheduling System
Medical Edition
Agency Edition
PSA Branding
System Requirements
Details
- Year established: 2005
Highlights and features
- We offer 19 years of specialized experience in interpreter scheduling solutions since 2005
- Our system provides HIPAA-compliant security for sensitive health information
- 24/7/365 access through any internet-connected device with automated notifications
- Seamless integration with QuickBooks reduces billing time by 95%
- Dedicated domestic support team with industry-specific expertise
What people say
Easy to use
Improved efficiency
Time savings
Automated notifications
QuickBooks integration
Services
Interpreter Scheduling System
Our cloud-based platform streamlines interpreter management with real-time availability tracking, automated notifications, and customizable reporting. Designed for medical, legal, and educational industries, it enables 24/7/365 access through any internet-connected device. The system supports efficient assignment based on proximity, continuity of care, and interpreter qualifications while maintaining HIPAA compliance for sensitive health information.
Medical Edition
Tailored for medical organizations managing in-house interpreter services, this edition offers secure HIPAA-compliant scheduling, credentialing, and financial tracking. Administrators can manage appointments, track interpreter availability, and generate audit reports while maintaining compliance with healthcare regulations. Interpreters access schedules and submit timecards through secure portals with real-time updates.
Agency Edition
Designed for interpreting agencies, this solution supports management of independent contractors, staff, and volunteers across multiple service types. Features include appointment identification, subcontractor management, global usage reports, and QuickBooks integration. The platform accommodates varying billing structures while maintaining secure access for interpreters and requesters through customizable user permissions.
PSA Branding
Clients can customize our award-winning 'Interpreters Save Lives' public service announcement with their logo for organizational use. The branded video content helps raise awareness about language access challenges while promoting the client's commitment to effective communication solutions through a professionally produced marketing asset.
System Requirements
Our web-based system requires only internet access and standard browsers for operation. Security features include 256-bit TLS encryption and enterprise-grade firewalls. The platform integrates with Microsoft Office tools for report generation and supports mobile access through smartphones and tablets while maintaining compliance with data protection regulations for healthcare information.
Questions
What industries does your scheduling system support?
Our platform serves medical, legal, educational, and other sectors requiring professional interpreting services with industry-specific workflow customization.
Is your system HIPAA compliant?
Yes, our Medical Edition maintains HIPAA compliance with secure data handling protocols for protected health information.
How does billing integration work?
The system exports billing data directly to QuickBooks, reducing manual entry time by 95% compared to traditional methods.
Can users access the system outside business hours?
Yes, the platform provides 24/7/365 access through any internet-connected device for scheduling and management tasks.
What support options are available?
We offer dedicated domestic support for implementation, training, and troubleshooting assistance during business operations.
Can we cancel the service anytime?
Our flexible plans allow data export upon cancellation without long-term contractual obligations.
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