Partnering with You to Achieve a Healthier Life
Our Mission: Empowering Your Financial Journey
ProFed Credit Union stands as a trusted partner, dedicated to empowering our members to build a brighter financial future. Founded on the principles of people helping people, we are committed to providing personalized financial solutions and fostering a supportive community.
Who We Are
ProFed Credit Union is a member-owned financial institution serving individuals and families in Northeast Indiana. Established in 1952, we have grown to become one of the largest credit unions in the region, with over 13 branches and a dedicated team of professionals.
What We Do
We offer a comprehensive range of financial services designed to meet your diverse needs, including:
Personal Banking
- Checking and savings accounts
- Credit building programs
- Personal loans
- Auto loans
- Mortgage and home equity loans
- Retirement savings options
Business Banking
- Business checking and savings accounts
- Commercial loans and lines of credit
- Specialized financial solutions tailored to small businesses
Financial Education and Support
- Educational webinars and workshops
- Online financial planning tools
- Retirement planning guidance
- Budget counseling and financial planning services
- Community outreach programs and scholarships
Our Values
- People-focused: We prioritize understanding your financial goals and providing personalized solutions.
- Integrity: We adhere to the highest ethical standards and maintain transparency in all our dealings.
- Financial Education: We empower you with the knowledge and tools to make informed financial decisions.
- Community Involvement: We actively support and contribute to the economic and social development of the communities we serve.
Why Choose ProFed Credit Union?
- Competitive interest rates and low fees
- Personalized service and attention
- Extensive branch network and convenient digital banking options
- Strong commitment to community outreach
- A proven track record of helping members achieve their financial goals
Join ProFed Credit Union today and experience the difference personalized financial service can make!
Overall Experience
The majority of reviewers have had a positive experience with ProFed, praising the friendly and helpful staff, convenient banking services, and community-oriented events.
Positive Aspects
- Friendly and helpful staff
- Convenient banking services, including online and mobile banking
- Community-oriented events and giveaways
- Loan department and loan officers, such as Mel, receive high praise
- Long-term customers express loyalty and appreciation for the bank's services
Negative Aspects
- Issues with fraud prevention calls and robocalls
- New mobile app rollout was poorly executed, causing inconvenience to customers
- Some customers have experienced difficulties with card hacking and fraud department communications
- Limited availability of certain services, such as mobile deposit feature
- One customer had a negative experience with the mortgage department
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