Business Details
25 Years
experience
Emergency
services
Your Trusted Computer Repair & IT Solutions in Concord, CA
Founded in 2001, Eric's Computers has been serving home users and small businesses across the East Bay with comprehensive computer repair, sales, and IT support solutions. Our founder, Eric Hansen, transitioned from a career in tool and die manufacturing to establish the company after recognizing a growing need for reliable, mobile computer services. With over two decades of experience, we specialize in diagnosing and resolving technical issues, offering refurbished business-class computers, implementing data backup systems, and designing custom websites.Our commitment to personalized service includes free loaner computers during repairs, on-site visits, and remote support to minimize downtime. Backed by an A+ rating from the Better Business Bureau, we prioritize client satisfaction through transparent communication, competitive pricing, and tailored technology solutions for both residential and commercial clients.
Services
Computer Repair
Computer Sales
Data Backup
Virus Removal
Website Design
Network Setup
Remote Support
Hardware Upgrades
Server Installation
Digital Camera Help
Details
- Year established: 2001
Highlights and features
- 20+ years of local computer repair expertise since 2001
- Free loaner computers during repair processes
- Mobile service available across East Bay communities
- A+ rated by Better Business Bureau for trusted service
- Specialized in both residential and small business IT needs
Associations and certifications
- BBB
What people say
Prompt service
Technical expertise
Saved business
Knowledgeable staff
Reliable solutions
Services
Computer Repair
Our computer repair service addresses hardware failures, software issues, and system performance problems for both Windows and Mac devices. We offer on-site diagnostics and repairs, in-shop services with loaner computers, and emergency troubleshooting for critical systems. Technicians perform component replacements, virus removal, data recovery, and system optimization to restore functionality efficiently.
Data Backup
We implement comprehensive data backup solutions including local external storage systems and cloud-based services like Carbonite for home users. Business clients receive customized AWS cloud implementations with automated backup schedules. Our team ensures proper configuration, performs regular integrity checks, and provides recovery assistance to protect against data loss from hardware failures or cyber threats.
Computer Sales
We offer refurbished business-class desktops and laptops from major manufacturers, configured to client specifications with Windows 10/7 Professional. Our inventory includes systems with extended warranties and performance upgrades. We provide setup assistance, software installation, and compatibility checks to ensure new systems meet specific work requirements for home offices and small businesses.
Virus Removal
Our security specialists eliminate viruses, spyware, and other malicious software through comprehensive system scans and targeted removal techniques. We clean infected systems, update security software, and implement protection strategies to prevent future infections. The service includes security software recommendations and configuration to maintain ongoing system protection for both personal and business computers.
Website Design
We create custom websites combining innovative design with functional business solutions. Our development process includes requirement analysis, responsive design implementation, and integration with e-commerce platforms. We focus on creating user-friendly interfaces that reflect brand identity while optimizing for search engine visibility and mobile accessibility for local businesses expanding their online presence.
People
Eric Hansen
Founder
Eric Hansen established Eric's Computers in 2001 after transitioning from a 20-year career in tool and die manufacturing. With technical expertise developed through night classes and hands-on experience, he built the business from a home repair shop to a trusted East Bay computer service provider serving over 5,000 clients.
Questions
What computer repair services do you offer?
We provide comprehensive computer repair including hardware/software diagnostics, virus removal, data recovery, network setup, and hardware upgrades for both PCs and Macs.
Do you offer on-site computer support?
Yes, we provide mobile computer repair services across Concord, Walnut Creek, and surrounding East Bay areas for business and residential clients.
What are your shop hours?
Our physical location in Concord is open Monday-Saturday 8:30 AM-5 PM. Emergency support is available after hours via phone.
Do you sell refurbished computers?
Yes, we offer professionally refurbished business-class desktops and laptops with warranty options and configuration to your specifications.
How do you handle data backup solutions?
We implement both local and cloud-based backup systems using Carbonite for home users and AWS for business clients to protect your critical data.
Are you BBB accredited?
Yes, we maintain an A+ rating with the Better Business Bureau and have served East Bay clients since 2001.
