Business Details
40 Years
experience
Emergency
services
Your Trusted IT Partner for Managed Services
The 20 has been delivering expert IT services since 1986, empowering businesses to focus on growth while we manage their technology infrastructure. Our US-based team provides 24/7 proactive monitoring, maintenance, and support for predictable IT costs and zero hidden fees. We specialize in managed IT departments, cybersecurity, compliance, and co-managed solutions tailored to industries including legal, healthcare, manufacturing, and finance.With SOC 2 Type II certification and a client-centric approach, we align our success with yours through transparent communication, rapid response times, and customized technology strategies. Our team of certified professionals leverages cutting-edge tools to resolve issues before they impact operations, ensuring seamless productivity for thousands of clients nationwide.
Services
Managed IT Services
Cybersecurity Solutions
Compliance Management
Microsoft 365 Support
Co-Managed IT
Disaster Recovery
Cloud Migration
Network Monitoring
Data Protection
IT Consulting
Details
- Year established: 1986
Highlights and features
- We offer 24/7/365 live support with 93% instant call answer rates
- Our flat-rate pricing includes all labor with zero hidden fees
- Proactive network monitoring prevents issues before they impact operations
- SOC 2 Type II certified cybersecurity and compliance frameworks
- Dedicated team of certified IT professionals with decades of collective experience
Associations and certifications
- SOC 2 Type II
What people say
Reliable support
Proactive approach
Rapid response times
Expert technicians
Peace of mind
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of your technology infrastructure. With 24/7 support and proactive issue resolution, we ensure minimal downtime and optimized system performance. Our flat-rate pricing includes all labor costs, software updates, and security patches, making budgeting predictable while transforming IT from an expense to a strategic asset for your business.
Cybersecurity Solutions
Comprehensive cybersecurity protection featuring multi-layered defense strategies and real-time threat detection. Our SOC 2-certified team implements advanced encryption, access controls, and regular security audits to safeguard sensitive data. We provide ongoing compliance monitoring for HIPAA, PCI DSS, and other industry standards while offering immediate incident response to mitigate potential breaches and financial losses.
Compliance Management
Specialized compliance solutions covering HIPAA, SOC, PCI DSS, and CMMC requirements. We develop customized frameworks to meet regulatory standards while implementing automated reporting systems. Our team conducts regular audits, staff training programs, and policy updates to maintain compliance, helping businesses avoid costly penalties and demonstrating commitment to data security and operational integrity.
Microsoft 365 Support
Complete Microsoft 365 implementation, management, and optimization services. We handle cloud migration, user training, and integration with existing systems while ensuring continuous uptime and security. Our experts configure collaboration tools, automate workflows, and provide technical support to maximize productivity across Teams, SharePoint, and other Microsoft platforms for seamless business operations.
Co-Managed IT
Collaborative IT management combining your internal team with our external experts. We handle routine maintenance and monitoring while your staff focuses on strategic initiatives. This approach provides 24/7 coverage, access to specialized skills, and scalable resources without additional hiring costs, creating a seamless extension of your existing IT department for improved efficiency and responsiveness.
People
Tim Conkle
CEO
With over 30 years in IT services, Tim Conkle leads The 20 as CEO, focusing on innovative solutions for SMBs. A Forbes Technology Council member, he previously served at Roland Technology and Cytracom, driving growth through dependable IT strategies that align with client business objectives while maintaining strong customer relationships.
Ken Pecot
COO
Ken Pecot brings extensive executive experience managing global P&L operations exceeding $2B. As COO, he oversees daily operations and strategic initiatives, leveraging expertise from leadership roles at Netscout Systems and Danaher Corporation to optimize business processes and enhance client service delivery across The 20's nationwide operations.
Crystal Conkle
CMO
Chief Marketing Officer Crystal Conkle develops brand strategy and demand generation programs. With prior roles at Velo IT Group and HP, she drives channel development and digital marketing initiatives while holding multiple advanced degrees from University of Texas at Dallas and serving on the Forbes Communications Council.
Ciera Cole
CXO
As Chief Experience Officer, Ciera Cole focuses on client satisfaction and retention strategies. With seven years at The 20 and an MBA from SMU, she previously built internal processes from the ground up, earning recognition as CRN's Woman of the Channel six times for her contributions to channel innovation.
Veronica Cruz
CFO
Veronica Cruz manages all financial operations with 15+ years of accounting expertise. As CPA and MBA holder, she develops strategic financial plans that support The 20's growth while maintaining fiscal responsibility. Her background includes optimizing financial performance for technology companies through data-driven decision-making and compliance management.
Questions
What are managed IT services?
Managed IT services involve outsourcing ongoing technology operations to a third-party provider. This includes proactive monitoring, maintenance, and support to optimize performance while preventing issues before they impact business operations.
How do managed services differ from traditional IT support?
Unlike reactive break/fix models, managed services provide continuous monitoring and preventive maintenance. This proactive approach reduces downtime while offering predictable pricing compared to hourly billing structures.
What cybersecurity protections do you offer?
We implement multi-layered security solutions including encryption, access controls, and real-time threat detection. Our SOC 2-certified team provides compliance monitoring, regular audits, and immediate incident response for comprehensive data protection.
How do you ensure predictable IT costs?
Our flat-rate pricing includes all labor, software updates, and security measures with zero hidden fees. This subscription model eliminates unexpected expenses while simplifying budgeting for technology investments.
Do you support businesses outside Dallas?
We provide nationwide IT services with local office support in 25+ locations across the United States, including Phoenix, Los Angeles, Atlanta, Boston, and Washington DC.
Videos
