Business Details
31 Years
experience
Emergency
services
Your Trusted IT Partner for Managed Services & Cybersecurity
NetTec NSI has been a trusted provider of comprehensive IT solutions since 1995, serving businesses in Charleston, Mount Pleasant, and Bristol. As a Microsoft Partner since 1997, we specialize in managed IT services, cybersecurity, cloud computing, and help desk support, tailored to meet the unique needs of small and medium-sized enterprises. Our team of certified professionals brings decades of experience in designing and implementing secure, high-performance technology infrastructures. We prioritize proactive maintenance and 24/7 monitoring to minimize downtime and ensure seamless operations. Our commitment to innovation is reflected in our expertise with Microsoft Azure, Office 365, and advanced cybersecurity protocols.We serve diverse industries, including healthcare, education, manufacturing, and professional services, offering customized solutions that align with business objectives. Our accreditations, including Microsoft certifications and Sophos partnerships, underscore our technical proficiency. We emphasize transparency, reliability, and client-centric service, ensuring businesses can focus on growth while we manage their technology needs. Our proven track record includes successful case studies demonstrating measurable improvements in efficiency and security for clients. By combining cutting-edge technology with personalized support, we empower organizations to leverage IT as a strategic asset for long-term success.
Services
Managed IT Services
Cyber Security
Cloud Computing
Help Desk Support
Microsoft Office 365
Azure Virtual Desktop
IT Auditing
Network Assessment
Remote Desktop
Backup Solutions
Details
- Year established: 1995
Highlights and features
- We have over 25 years of experience in IT solutions for Charleston and Bristol businesses.
- Our team includes Microsoft Certified Systems Engineers and Sophos Certified Professionals.
- We offer 24/7 monitoring and support for critical IT infrastructure.
- Our cybersecurity measures meet ISO 27001 standards for data protection.
- We provide cost-saving cloud solutions with up to 90% savings on Azure services.
Associations and certifications
- Microsoft Partner
- ISO 27001
- ISO 27018
- ISO 27701
- Sophos Certified Partner
What people say
Flexible and efficient environment
Responsive and well informed
Saved us time and money
24/7 monitoring and support
Improved server performance
Services
Managed IT Services
Our Managed IT Services provide continuous monitoring, maintenance, and support for business technology infrastructures. We proactively address issues before they disrupt operations, ensuring 24/7 system reliability. Our solutions include server care, network management, and help desk support tailored to small and medium businesses. By outsourcing IT management to us, clients reduce costs, improve security, and focus on core business activities while leveraging our expertise in Microsoft Azure and cybersecurity protocols.
Cyber Security
Our Cyber Security services implement robust defenses against digital threats through ISO-certified protocols and Sophos technologies. We conduct risk assessments, deploy firewalls, and monitor networks for suspicious activity to protect sensitive data. Our proactive approach includes employee training and incident response planning, ensuring compliance with industry regulations. Clients benefit from customized security frameworks that adapt to evolving threats while maintaining operational continuity and safeguarding business reputation.
Cloud Computing
Cloud Computing services specialize in Microsoft Azure infrastructure design and migration. We optimize cloud environments to reduce costs by up to 90% while enhancing scalability and performance. Our solutions include virtual desktop deployment, data backup, and hybrid cloud integration for seamless operations. Businesses gain secure, remote access to critical applications and storage while minimizing on-premise hardware requirements through our expertise in Azure Virtual Desktop and Office 365 implementations.
Help Desk Support
Help Desk Support offers 24/7 assistance for IT issues with US-based technicians resolving 77% of cases on first contact. Services include remote troubleshooting, software updates, and system maintenance across managed desktops and servers. Our tiered support plans accommodate different business sizes, with options for after-hours service and priority response for managed clients. This ensures minimal downtime and consistent technical expertise for organizations lacking in-house IT resources.
IT Auditing
IT Auditing services evaluate entire technology infrastructures, including networks, servers, and vendor contracts. We deliver comprehensive reports identifying vulnerabilities, compliance gaps, and optimization opportunities. Our assessments cover cybersecurity posture, network architecture, and cloud integration efficiency. Businesses receive actionable recommendations for improving system performance, reducing costs, and strengthening security controls based on industry best practices and decades of implementation experience.
People
Joe Rainero
Business Owner/Entrepreneur/IT Professional
With 30+ years in IT, Joe specializes in cloud migration and cybersecurity. He holds Microsoft and Sophos certifications, focusing on Windows networking and data protection. His leadership emphasizes ethical business practices and community involvement through Habitat for Humanity.
Shaun Peterson
System Engineering
Shaun brings 18+ years of IT expertise with Microsoft and Sophos certifications. He specializes in Azure Virtual Desktop implementation and cybersecurity enhancements, balancing technical proficiency with family commitments and community church involvement.
Questions
Is cloud computing cost-effective for small businesses?
Yes, our Microsoft Partner expertise reduces Azure costs by up to 90% through optimized infrastructure design, making cloud solutions more affordable than traditional on-premise systems for businesses with 10+ users.
Does Microsoft backup Office 365 data?
Microsoft retains data for 60 days post-termination but doesn't protect against accidental deletion or ransomware. We recommend third-party backup solutions to ensure complete data protection for critical business information.
How do you ensure network security?
We implement ISO-certified firewalls, continuous monitoring, and customized security protocols that go beyond basic protections, detecting threats in real-time while maintaining compliance with industry-specific regulations for data protection.
What service levels are available?
We offer tiered plans including Desktop Care ($25/month), 24/7 Help Desk support ($75/month), and comprehensive server/network management with customized pricing based on business size and infrastructure complexity.
How quickly can issues be resolved?
Our first-contact resolution rate is 77% (industry average 64%), with 24/7 NOC support enabling rapid response to critical system failures through integrated monitoring and ticketing systems.
