Business Details
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Your Trusted Partner for IT Solutions in Orlando
Tech Rage IT was founded by Erica Martinez-Rose and Matt Rose, who identified a critical gap in reliable IT support while working together in a previous role. With over 50 years of combined industry experience and a 98% client satisfaction rating, we specialize in eliminating technology-related frustrations for Orlando businesses. Our proactive approach includes 24/7 system monitoring, rapid issue resolution within 30 minutes, and comprehensive cybersecurity protections.We distinguish ourselves through personalized service, refusing to outsource after-hours support while maintaining enterprise-level expertise for small and mid-sized businesses. Our service portfolio has expanded from initial IT consulting to include cloud solutions, data center virtualization, and managed voice systems, all while maintaining our core commitment to preventing 'tech rage' through dependable, transparent IT management.
Services
Managed IT Services
Cloud Solutions
Data Center Virtualization
Managed Voice Solutions
Backup & Recovery
Cybersecurity
IT Consulting
Help Desk Support
VoIP Systems
Business Continuity
Highlights and features
- We guarantee 30-minute average resolution times with 24/7 monitoring
- Our proactive IT management prevents 90% of potential system failures
- We provide enterprise-level expertise without the overhead of large providers
- Our team maintains World Class Customer Experience certification
- We offer 100% transparent communication with no technical jargon
Associations and certifications
- CRN
- Channel Futures
What people say
Rapid response
Proactive monitoring
Exceptional customer service
Improved security
Reliable support
Services
Managed IT Services
Our proactive managed IT services provide continuous system monitoring and maintenance for Orlando businesses. With 24/7 surveillance and rapid response times, we prevent issues before they impact operations. Our certified technicians handle everything from network security to software updates, ensuring optimal performance while you focus on business growth. This comprehensive approach reduces downtime by 90% while maintaining strict compliance with industry regulations.
Cloud Solutions
Tech Rage IT's cloud solutions offer secure, scalable infrastructure for businesses transitioning from traditional servers. Our hybrid cloud implementations combine on-premise security with cloud flexibility, reducing hardware costs by up to 40%. With automated backups and disaster recovery options, we ensure 99.9% uptime while maintaining strict data encryption standards. Our solutions include seamless integration with existing systems and ongoing performance optimization.
Cybersecurity
Our comprehensive cybersecurity services protect against ransomware, phishing, and network breaches through multi-layered defense strategies. We implement enterprise-grade firewalls, endpoint protection, and real-time threat monitoring while maintaining compliance with HIPAA and PCI-DSS standards. Regular security audits and employee training programs help prevent 85% of potential breaches before they occur, ensuring business continuity.
Backup & Recovery
Our backup and disaster recovery solutions ensure business continuity with automated cloud backups and rapid system restoration. With dual-layer protection combining local and off-site storage, we guarantee 99.9% data availability while meeting strict compliance requirements. Our tested recovery protocols restore critical systems within hours, minimizing financial losses from unexpected disruptions.
VoIP Systems
Tech Rage IT's managed VoIP solutions replace traditional phone systems with scalable, internet-based communication tools. Our cloud-hosted PBX systems reduce communication costs by 60% while offering advanced features like call analytics and mobile integration. With 99.99% uptime guarantees and integrated security protocols, we ensure reliable connectivity for remote teams and office locations.
People
Erica Martinez-Rose
She-EO
Co-founder of Tech Rage IT with over 25 years of IT leadership experience. Transformed the company from a consulting firm into a multi-award-winning MSP. Recognized for innovative approaches to IT management and client empowerment.
Matt Rose
Chief Experience Officer
Co-founder and technical visionary behind Tech Rage IT's service delivery model. With 25+ years in IT infrastructure, he developed the company's proactive monitoring systems and customer-first service philosophy that drives their 98% satisfaction rating.
Questions
What IT services do you offer for Orlando businesses?
We provide managed IT services, cloud solutions, cybersecurity, VoIP systems, and backup/recovery for Orlando businesses. Our services include 24/7 monitoring, proactive maintenance, and rapid response support.
How do you ensure data security for clients?
We implement multi-layered security including firewalls, encryption, endpoint protection, and regular audits. Our cybersecurity solutions meet HIPAA and PCI-DSS compliance standards with real-time threat monitoring.
Can you help with cloud migration?
Yes, we provide complete cloud migration services with minimal downtime. Our process includes assessment, planning, execution, and post-migration support to ensure seamless transition and optimal performance.
What response times can I expect for IT issues?
We guarantee acknowledgment within 12 minutes and average resolution times of 30 minutes for most IT issues through our 24/7 support team.
Do you support remote work setups?
Yes, our VoIP systems and cloud solutions enable secure remote access. We implement virtual desktop infrastructure and collaboration tools to support distributed teams.
How do you handle after-hours emergencies?
Our 24/7 services include in-house support for emergencies. All after-hours requests are handled directly by our trained technicians without outsourcing.
