Business Details
Emergency
services
Emergency Damage Restoration Services in Durham County
911 Restoration of Durham County was founded by Joe Epperson, a dedicated professional with a passion for community service and over two decades of experience in property restoration and insurance. Our team combines military-grade leadership with industry certifications to deliver emergency water damage, mold remediation, fire restoration, and sewage cleanup services. We operate 24/7 with a guaranteed 45-minute response time, prioritizing rapid action to minimize property damage and health risks.Our technicians are IICRC-certified and follow CDC and EPA protocols, ensuring safe, compliant solutions for residential and commercial clients. We streamline insurance claims processing, offering direct communication with providers to reduce client stress. With local ownership and a focus on personalized service, we aim to restore properties to pre-damage conditions while providing unmatched customer support.
Services
Water Damage Restoration
Mold Removal
Fire Damage Restoration
Sewage Cleanup
Disaster Restoration
Highlights and features
- We offer 24/7 emergency response with guaranteed 45-minute arrival times.
- Our technicians are IICRC-certified and follow CDC/EPA protocols.
- We provide free visual inspections for mold and water damage.
- Direct insurance claim filing assistance with major providers.
- Locally owned with military-trained leadership and 30+ years industry experience.
Associations and certifications
- IICRC
What people say
Prompt response
Professional service
24/7 availability
Expert technicians
Insurance assistance
Services
Water Damage Restoration
Our 24/7 water damage restoration service includes rapid water extraction, structural drying, and mold prevention. We use industrial-grade equipment to remove standing water and moisture from buildings. Our technicians complete repairs to restore properties to pre-damage conditions while following CDC protocols for safety.
Mold Removal
We provide comprehensive mold inspection, testing, and removal services for residential and commercial properties. Our EPA-certified team uses containment procedures to prevent spore spread during remediation. Post-removal, we implement dehumidification systems to prevent future growth while ensuring compliance with health standards.
Fire Damage Restoration
Our fire restoration process includes structural assessment, soot removal, odor elimination, and rebuilding damaged areas. We coordinate temporary boarding to secure properties post-fire. Technicians use thermal imaging to detect hidden heat sources and employ air scrubbers to purify smoke-contaminated environments.
Sewage Backup Cleanup
We handle hazardous sewage spills with OSHA-compliant PPE and disinfection procedures. Our process includes contaminated material removal, antimicrobial treatment, and odor neutralization. We follow strict biohazard waste disposal protocols while restoring affected structures to habitable conditions.
Disaster Restoration
We respond to tornado, hurricane, and flood damage with emergency boarding, debris removal, and structural drying. Our team works with insurance adjusters to expedite claims for storm-related losses. We implement water extraction and mold prevention within 48 hours to minimize long-term damage.
People
Joe Epperson
Owner
Former insurance agency owner with 15+ years in property restoration. Served 8 years in the National Guard developing leadership skills. Combines military discipline with local knowledge to manage 24/7 emergency response teams.
Questions
What emergency services do you offer?
We provide 24/7 water damage restoration, mold removal, fire damage repair, sewage cleanup, and storm damage restoration with guaranteed 45-minute response times.
Do you handle insurance claims?
Yes, we work directly with insurance providers to file claims and maximize coverage for water, fire, and mold-related damages.
What areas do you serve?
We operate in Durham, Chapel Hill, Burlington, Wake Forest, Orange County, and surrounding North Carolina regions.
How quickly can you respond to emergencies?
Our technicians guarantee arrival within 45 minutes of your call for all water damage, mold, and fire emergencies.
Are your technicians certified?
All staff hold IICRC certifications with specialized training in water restoration, mold remediation, and fire damage repair protocols.
What health risks do you address?
We mitigate mold-related allergies, sewage pathogen exposure, and smoke inhalation hazards using EPA-registered disinfectants and OSHA-compliant PPE.
