Business Details
16 Years
experience
Emergency
services
Damage Restoration Services in North Carolina
Founded in 2010, our company has established itself as a leader in contents restoration, specializing in fire, water, mold, and storm damage recovery. Our team of certified professionals brings a minimum of five years of industry experience, combining proprietary methods with cutting-edge technology to restore belongings with precision and compassion. We operate a 60,000-square-foot climate-controlled facility monitored 24/7, ensuring secure storage and meticulous handling of items. Our commitment to transparency is reflected in our use of Xactimate software for pricing estimates and our dedication to customizing solutions for each client's unique needs.Privately owned, we maintain the flexibility to adapt rapidly to industry changes while upholding rigorous standards through certifications like IICRC and partnerships with Contractor Connection. Over 15 years, we've served residential, commercial, and insurance clients across the southeastern United States, prioritizing empathy alongside technical expertise to minimize the emotional impact of loss.
Services
Contents Restoration
Electronics Cleaning
Furniture Repair
Art Restoration
Structural Cleaning
Digital Inventory Services
Climate-Controlled Storage
Ultrasonic Cleaning
Odor Elimination
Pack-In Services
Details
- Year established: 2010
Highlights and features
- Our team holds IICRC certifications in odor control, upholstery, and content cleaning.
- We operate a 60,000 sq ft climate-controlled facility monitored 24/7 for secure storage.
- Proprietary methods developed over 15 years ensure customized restoration solutions.
- Xactimate software guarantees transparent, industry-standard pricing estimates.
- Privately owned structure allows rapid adaptation to client-specific needs.
Associations and certifications
- IICRC
- Contractor Connection
What people say
Excellent job
Went above and beyond
Calming factor
Meticulous cleaning
Emotional support
Services
Contents Restoration
We restore fire, water, and mold-damaged belongings using proprietary methods and ultrasonic technology. Our climate-controlled facility ensures secure storage during structural repairs. Certified technicians handle electronics, textiles, and hard contents with precision, minimizing replacement costs for insurers and property owners.
Electronics Cleaning
Specialized ultrasonic cleaning restores water-damaged electronics to functional condition. Our IICRC-certified technicians use advanced deodorization and drying chambers, following strict protocols to salvage devices that might otherwise require costly replacement.
Art Restoration
Our experts evaluate and restore damaged artwork, photographs, and collectibles. Complex cases are referred to trusted conservators while maintaining strict custody controls. Digital cataloging ensures accurate documentation for insurance claims and client records.
Structural Cleaning
Post-damage cleaning services restore structural integrity by removing smoke, soot, water contaminants, and mold. We follow IICRC standards to ensure properties meet safety requirements before repairs begin, using environmentally responsible cleaning solutions.
Digital Inventory
We create detailed digital records of all damaged contents for insurance documentation. Our warehouse tracking system maintains item locations throughout the restoration process, ensuring accountability and streamlined claims processing for total loss scenarios.
People
Tim Shackelford
President/CEO
Tim Shackelford leads with 15+ years of restoration industry experience. As co-owner since 2016, he focuses on operational innovation and maintaining industry-leading service standards through strategic partnerships and technology investments.
Shannon Shackelford
CFO
Shannon Shackelford co-owns the company with financial oversight responsibility. She ensures fiscal discipline while supporting growth initiatives and maintaining the company's commitment to compassionate service delivery.
Questions
What areas do you serve?
We operate throughout North Carolina and the southeastern United States, with capabilities extending to other Eastern U.S. regions for major claims.
How are restoration costs determined?
We use Xactimate software for transparent pricing, incorporating market research and historical data to ensure accurate, industry-standard estimates reviewed by adjusters.
What items can be restored?
We restore electronics, furniture, artwork, textiles, collectibles, and structural components using specialized techniques that salvage items typically considered beyond repair.
How are items stored during restoration?
Belongings are secured in our 60,000 sq ft climate-controlled facility monitored 24/7, with digital tracking ensuring proper handling and location accountability.
Are your technicians certified?
Our team holds IICRC certifications in content cleaning, odor control, and upholstery restoration, with annual training to maintain expertise in the latest restoration techniques.
How long does the restoration process take?
Timelines vary based on damage severity and item volume. We provide estimated durations during initial assessments, prioritizing urgent needs while maintaining meticulous restoration standards.
