Supermercado Nuestra Familia, a cherished staple in the Omaha community, has been nourishing families with the freshest Hispanic grocery selection since 1904. Family-owned and operated, we take pride in offering quality products and exceptional service to our valued customers.
Our Values and Mission
At Supermercado Nuestra Familia, we believe in nourishing both our community and the people we serve. Our mission is to provide our customers with the highest quality products, exceptional service, and an unparalleled shopping experience that reflects the diverse cultural backgrounds of our community.
Products and Services
Our shelves are filled with a vibrant selection of authentic Hispanic food and grocery items. From fresh bakery and deli products to quality meats, seafood, and an abundance of fresh produce, we have something to satisfy every culinary craving.
What Sets Us Apart?
Our commitment to quality and value is evident in our product offerings, customer service, and community outreach efforts. We proudly stand behind our own brand, "Our Family, " which represents our values of affordability, quality, and social responsibility.
- Quality Guarantee: Every Our Family brand item comes with our iron-clad Quality Guarantee, ensuring your satisfaction or your money back.
- Direct Your Dollars: Support local schools and community organizations while you shop at Supermercado Nuestra Familia.
- Community Involvement: We actively participate in local events and sponsorships, demonstrating our deep commitment to our community.
Supporting Our Community
We believe in nurturing the heart of our community by actively supporting local organizations. Our initiatives include:
- Direct Your Dollars: Donate a portion of our profits to local non-profits.
- Community Events: Sponsoring local festivals, charity walks, and other community gatherings.
- Volunteer Opportunities: Offering opportunities for individuals to contribute their time and skills to our community.
Conclusion
Supermercado Nuestra Familia is much more than just a grocery store. We are a family-oriented business committed to providing our customers with a unique and memorable shopping experience while making a positive impact on our community.
Towing and Customer Service Issues
Several reviewers have expressed frustration with the parking lot and towing company. Tatiana D. had her car towed and had to deal with the towing company, which she described as "terrible" and "garbage." Jay B. had a similar experience, with the towing company refusing to acknowledge their mistake and insisting he pay again. The reviews suggest that the towing company is unresponsive and unprofessional.
Self-Checkout Issues
Several reviewers have highlighted issues with the self-checkout machines, including sluggish performance, glitches, and slow lines. Danny Futrell described the self-checkout experience as stressful, while Jay B. mentioned that the machines are consistently slow and glitchy. Rosella Lee had a negative experience with a cashier at the self-checkout who was rude and accusatory.
Customer Service
Reviews also highlight inconsistencies in customer service, with some reviewers receiving poor service and others receiving helpful assistance. Abraham Wilton had to wait 10 minutes in a long line to resolve an issue with an extra item charged to his receipt, and when he finally spoke to a manager, he was helpful in resolving the issue. However, both Tatiana D. and Jay B. had negative experiences with customer service, with the latter being met with unprofessionalism.
Positive Features
Several reviewers have praised specific aspects of the store, including the deli (Wendy Pivonka, Jovanny Macias), the tortillas (Liz Martinez, Bolo Bolon), and the variety of beans (Zane Ecklund). Patrick Papakee mentioned that the store is always a good place with no problems, and Abraham Wilton appreciated the manager's help in resolving an issue.
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