At Guide Property Services, we are a premier value-add property manager and real estate consultant in the Northwest. Our entrepreneurial attitude combined with our extensive property management experience sets us apart from typical property managers. We pride ourselves on being a dedicated and experienced team of property managers, providing top-notch service to our clients.
Our Story
Guide Property Services was founded on the principle of delivering exceptional results to our clients. Our team has years of experience in the multifamily and commercial real estate industry, with a strong focus on asset repositioning, property management, project management, and real estate acquisition/dispositions. Our mission is to provide expert property management services to maximize the value of our clients' properties.
Services
At Guide Property Services, we offer a wide range of services to cater to the unique needs of our clients. Our services include:
- Multifamily Management: We provide comprehensive management services for apartment buildings and properties in the Seattle area. Our thorough processes ensure that your property is rented with quality tenants.
- Investor Services: We offer a range of services to help investors grow their portfolio, including property management, property acquisition, and dispositions.
- Rentals: We provide a user-friendly platform for renters to find and apply for their next home.
Why Choose Us
At Guide Property Services, we believe that our clients deserve the highest level of service and attention to detail. Our team is dedicated to delivering exceptional results, with a focus on:
- Dedicated Team: Our experienced team of property managers is always available to answer your questions and address your concerns.
- Proof of Results: We have a proven track record of maximizing and optimizing apartment buildings and rental properties in the Seattle area.
- 5-Star Reviews: We take pride in our high rating on review platforms, demonstrating the satisfaction of our clients.
Meet the Team
Our team is comprised of experienced professionals with a deep understanding of the multifamily and commercial real estate industry. Meet the team:
- John Garvin: Principal and owner of Guide Property Services.
- Scott Kim: Chief Financial Officer.
- Sara Brown: Director of Property Management.
- John Finlay: Maintenance Supervisor.
- Portfolio Managers: Adi Alfaro, Alycia Miller, Darren Nelson, Jodie Yost, and Hal O'Keefe.
- Property Managers: Aimee Hilton and Andra Finley.
About Our Services
We offer a range of services to cater to the unique needs of our clients. Some of our services include:
- Marketing: We provide expert market analysis for each property we manage to maximize your return on investment.
- Tenant Screening: We conduct extensive screening on all tenants and handle everything from moving your qualified tenant into their new apartment to rent collection and maintenance.
- Rent Collection: We ensure that you receive timely payment for your rental property.
- Maintenance: We use our expert in-house maintenance staff to lower building expenses and improve building operations.
- Financial Reporting: We provide detailed financial reporting tools to ensure that you have a clear understanding of your investment.
At Guide Property Services, we are committed to delivering exceptional results and providing top-notch service to our clients. With our team of experienced professionals and state-of-the-art technology, we are your premier choice for Seattle property management.
Red Flags and Disappointment
Guide Properties has been caught in a web of disappointment and frustration by several former residents. The company's inadequacies include a lack of response to tenant concerns, shoddy property maintenance, and questionable business practices.
Property Management Issues
Several reviewers have shared their experiences with incompetent property management. Marie Barchasch and Kimberly Boyd both reported struggling to get in touch with their property managers, who failed to respond to their concerns and address issues in a timely manner. Nate Miller's review highlighted the company's inability to fix broken appliances and maintain the property.
Poor Communication
The company's communication skills have been criticized by multiple reviewers. Marie Barchasch and Nate Miller both felt ignored by the property management team, with the latter reporting that his property manager told him to "just deal with it" when he asked about his broken kitchen light.
Unresolved Issues
Several reviewers have reported unresolved issues, including noise disturbances, property damage, and maintenance backlogs. Melissa Henyan's review highlighted the company's inability to deal with raw sewage flooding into neighboring apartments and its unwillingness to fix appliances in a timely manner.
Charges to Security Deposits
Melissa Henyan also reported being charged unnecessary fees from her security deposit, which she believes is a violation of the company's legal obligations.
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