Avenue5 Residential is a multifamily property management company that takes pride in providing comfortable rental apartment housing for our residents and solutions-based portfolio services for multifamily owners. With a presence throughout the United States, we strive to deliver exceptional living experiences that exceed our residents' expectations.
Our Story
Founded on the principles of innovation, collaboration, and a commitment to excellence, Avenue5 Residential has grown into a reputable property management company. Our journey began with a vision to provide warm and welcoming homes that foster a sense of community and belonging. Today, we are proud to serve over thousands of residents across the country.
Our Services
At Avenue5 Residential, we offers a comprehensive range of services designed to meet the unique needs of multifamily owners and residents alike. Our comprehensive property management services include:
- Property Management: From owner representation to resident services, our expert team provides hands-on management services tailored to the specific needs of each property.
- Leasing and Marketing: We expertly market properties, leveraging our extensive network and innovative marketing strategies to attract high-quality residents.
- Construction and Renovation: Our in-house construction and renovation team specializes in transforming spaces, creating exceptional living experiences that meet the needs of modern residents.
- Resident Services: From amenities to maintenance, our dedicated team ensures seamless daily operations, providing residents with an unparalleled living experience.
Awards and Recognition
Avenue5 Residential is honored to have received numerous accolades for our commitment to excellence and dedication to our residents and partners. Some of our notable recognitions include:
- Top 15 national finalist on the Best Places to Work Multifamily list
- Certified as a Great Place to Work
- Ranked second on the 100 fastest-growing private companies in Washington list by The Puget Sound Business Journal
- Ranked 12th on the National Multifamily Housing Council (NMHC) Top 50 Managers List
Diversity and Inclusion
At Avenue5 Residential, we recognize the importance of diversity and inclusion in creating a welcoming and inclusive environment for all. Our CEO, Walt Smith, has signed the CEO Action pledge, committing to foster a culture of diversity, equity, and inclusion within our organization.
Poor Customer Service and Unresponsive Management
Reviews highlight the poor customer service and unresponsive management of Avenue5 Residential. Multiple reviewers have reported unreturned calls, emails, and voicemails, despite repeated attempts to contact the company. The management is described as unprofessional, neglecting, and only caring about their money.
Refund Issues and Scams
Several reviewers have experienced issues with refunds, with some claiming to have been scammed by the company. One reviewer was told to pay a "refundable" application holding deposit, but despite the application not moving forward, the refund was not provided. Another reviewer had to fight to get their deposit back, and only received it after following up multiple times. Some reviewers have also reported being asked to pay fees for services they did not receive.
Apartment Issues and Miscommunication
Reviewers have reported various issues with their apartments, including holes in the closet, unclean dishwashers, and broken window locks. Miscommunication and lack of transparency have led to misunderstandings and frustration among renters.
Unreliable and Untrustworthy
The overall tone of the reviews suggests that Avenue5 Residential is unreliable and untrustworthy. Renters are advised to avoid the company due to its poor customer service, unresponsive management, and unresolved issues.
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