Business Details
26 Years
experience
Emergency
services
Trusted IT Support Services in San Francisco
Founded in 2000 by Anne Bisagno and Tom Snyder, Xantrion was established with a vision to create a people-focused, relationship-oriented IT services company. Drawing from their experiences at Fortune 50 companies and management consultancies, the founders prioritized employee and client well-being, fostering a culture of support and long-term relationships. Over 23 years, the company evolved from a staffing agency to a leading managed IT and cybersecurity provider, maintaining core values of relationship-building, exceptional service, and a supportive culture.Xantrion transitioned to a distributed workforce during the pandemic and plans to adopt an Employee Stock Ownership Plan (ESOP) to reinforce its commitment to stakeholders. The company's dedicated teams combine industry expertise with cutting-edge technology to deliver customized, proactive IT solutions aligned with clients' long-term objectives.
Services
Managed IT Services
Cybersecurity Programs
Cloud Strategy
IT Consulting
Proactive Monitoring
Details
- Year established: 2000
Highlights and features
- 23 years of expert IT support with 7-year average client tenure
- 5 CISSP-certified security specialists on staff
- 1-hour average resolution time for critical issues
- Proactive 24/7 network monitoring and incident response
- Customized IT roadmaps aligned with business objectives
Associations and certifications
- ISO 27001
- Channel Futures MSP 501
What people say
Quick response
Super knowledgeable
Professional and patient
24/7 availability
Problem-solving expertise
Services
Managed IT Services
Xantrion's Managed IT Services provide comprehensive infrastructure oversight through dedicated virtual CIO leadership. Our team handles strategic planning, 24/7 technical support, and audit-ready cybersecurity programs. This service ensures businesses maintain resilient IT systems while focusing on core operations, with proven results including 20% productivity improvements and 99.99% system uptime guarantees.
Cybersecurity Programs
Our Managed Security Services combine advanced threat detection with compliance-ready frameworks. Features include quarterly vulnerability scans, security awareness training, and guaranteed recovery support. Certified specialists implement risk-based solutions that meet regulatory requirements while preventing cyber incidents, with demonstrated success in helping clients pass stakeholder due diligence assessments.
Cloud Strategy
Xantrion's cloud services accelerate digital transformation through strategic implementation and security planning. We help businesses migrate to cloud platforms while maintaining compliance and minimizing downtime. Our approach includes customized architecture design, resource optimization, and security protocols that protect data across hybrid environments, supported by certified cloud specialists.
IT Consulting
Our IT consulting services offer strategic guidance through virtual CIOs and technical experts. We develop customized IT roadmaps aligned with business goals, conduct cybersecurity assessments, and provide vendor management. With 23 years of industry experience, we help clients optimize technology investments and implement solutions that drive operational efficiency.
Proactive Monitoring
24/7 proactive monitoring identifies network issues before they impact operations. We track system performance, apply security patches automatically, and provide real-time alerts for potential threats. This service maintains 99.99% uptime while reducing emergency incidents, allowing internal teams to focus on strategic initiatives rather than reactive troubleshooting.
People
Anne Bisagno
CEO and Co-Founder
Anne Bisagno co-founded Xantrion in 2000 and leads business development and human resources. With a background in marketing and operations, she built recruitment and retention programs that earned Xantrion recognition as a top workplace. Holds BS and MS degrees in engineering.
Tom Snyder
COO and Co-Founder
Tom Snyder co-founded Xantrion and oversees client service delivery. A former McKinsey consultant, he brings technical expertise and operational leadership. Holds chemical engineering degrees from University of Minnesota and University of Wisconsin.
Christian Kelly
CTO
Christian Kelly, CISSP-certified CTO, leads technology and security operations. With 22+ years in IT, he directs Xantrion's cybersecurity strategy and incident response. Previously held leadership roles in technology and operations at the company.
Rich Ericksen
VP of Client Service
Rich Ericksen oversees client service operations and team development. Joined Xantrion in 2012 and held multiple leadership roles during company growth phases, including transition to distributed workforce during the pandemic.
Darren Nyberg
VP of Client Strategy
Darren Nyberg leads strategic advisory services with 17 years of IT management experience. Progressed through multiple roles at Xantrion, developing expertise in vCIO services and client strategy implementation.
Questions
What IT services does Xantrion offer?
Xantrion provides managed IT services, cybersecurity programs, cloud strategy, IT consulting, and proactive monitoring. Our services include 24/7 support, virtual CIOs, and compliance-ready solutions for businesses.
How does Xantrion's cybersecurity service work?
Our cybersecurity service combines threat detection, security training, and compliance frameworks. Features include quarterly vulnerability scans, incident response planning, and guaranteed recovery support with certified security specialists.
What industries does Xantrion serve?
Xantrion specializes in financial services, life sciences, legal firms, and professional services. We provide tailored IT solutions that address regulatory requirements and industry-specific technology challenges.
Is Xantrion available for emergency IT support?
Yes, Xantrion offers 24/7 emergency IT support with guaranteed on-site response within two hours. Our certified technicians handle critical incidents and system outages at any time.
How does Xantrion's pricing work?
We use a fixed monthly fee structure with no extra charges for upgrades or emergency support. Flexible pricing models accommodate different business needs while maintaining comprehensive IT coverage.
What certifications does Xantrion hold?
Xantrion maintains ISO 27001 certification and employs 5 CISSP-certified security specialists. Our team includes certified cloud, networking, and Microsoft specialists across multiple technical disciplines.
