Business Details
33 Years
experience
Trusted IT Solutions in Santa Cruz Since 1993
Since 1993, User-Friendly Computing has provided expert computer and network services for PC, Mac, and laptop computers in Santa Cruz and Monterey County. Our locally owned business offers on-site and shop-based repairs, completing most repairs within 24 hours. We specialize in computer repair, managed IT services, cloud solutions, website design, backup and recovery, and network security. With experience in all major operating systems and hardware, we guide clients toward efficient resource use while avoiding technological pitfalls.Our company holds a B.E.A.R. license (#82820) and maintains business licenses across Santa Cruz and Monterey Counties. We are properly insured with workers' compensation and liability policies to protect both our company and clients.
Services
Computer Repair
Managed IT Services
Cloud Solutions
Website Design
Backup and Recovery
Network Security
Virus Removal
Hardware Virtualization
Dropbox Cloud Storage
SEO Optimization
Details
- Year established: 1993
Highlights and features
- We have over 30 years of experience in computer repair and IT services
- Our team provides 24/7 proactive monitoring for infrastructure protection
- We complete most shop repairs within 24 hours
- We are locally owned and based in Santa Cruz, CA
- Our company is properly insured with workers' compensation and liability policies
What people say
Prompt, assured service
Knowledgeable staff
Affordable rates
Reliable 24/7 support
Friendly and professional
Services
Computer Repair
Our computer repair service addresses hardware and software issues for PCs, Macs, and laptops. We offer same-day diagnostics and most repairs completed within 24 hours. Our technicians handle server and workstation failures, component replacements, and system optimizations. With expertise in all major operating systems, we ensure reliable solutions for businesses and individuals across Santa Cruz and Monterey County.
Managed IT Services
We provide 24/7 proactive monitoring and management of IT infrastructure for small and mid-sized businesses. Our services include network security, system updates, and performance optimization. By outsourcing your IT to us, you gain access to enterprise-level support without the overhead costs. We tailor solutions to enhance productivity and minimize downtime for Santa Cruz-area businesses.
Cloud Solutions
Our cloud solutions include hosted Microsoft Exchange, virtual desktops, and server infrastructure. We help businesses transition to cloud-based systems for improved scalability and cost efficiency. Services feature hardware virtualization, Dropbox integration, and secure data storage. These solutions reduce physical hardware costs while maintaining robust security and accessibility for remote teams.
Website Design
We create responsive, SEO-optimized websites with user-friendly content management systems. Our designs work seamlessly on mobile and desktop devices. Clients receive built-in SEO tools, permission controls, and e-commerce capabilities. We also provide ongoing maintenance and updates to ensure websites remain current with evolving technologies and business needs.
Backup and Recovery
Our backup and disaster recovery solutions protect businesses from data loss due to hardware failure, natural disasters, or user errors. We use redundant cloud and physical storage systems for reliable data retention. The service includes rapid restoration capabilities to minimize business disruption. This ensures continuity for Santa Cruz companies relying on critical digital operations.
People
Peter Huemer
Founder and President
Peter has led User-Friendly Computing since its founding in 1993. With decades of IT experience, he specializes in network infrastructure design and client technology consulting. He focuses on creating reliable technology foundations for businesses while maintaining a strong commitment to personalized service and client education.
Andrew Foehner
Lead Technician
Andrew provides expert technical support with a focus on hardware diagnostics and network installations. He has over 15 years of experience in resolving complex computer issues and implementing efficient IT solutions. Clients praise his patience, clear communication, and ability to train users on new systems.
Matthew Egly
General Manager
Matthew oversees daily operations and client relations at User-Friendly Computing. He manages service delivery coordination and ensures consistent quality across all technical support activities. His leadership emphasizes customer satisfaction through transparent communication and timely service execution.
Rebecca Stoller
Accounting
Rebecca handles financial operations and client billing processes. She ensures accurate and timely financial record-keeping while providing support for service pricing inquiries. Her work maintains the company's financial integrity and supports its commitment to transparent business practices.
Questions
What IT services do you offer for small businesses?
We provide managed IT services including 24/7 network monitoring, cloud solutions, cybersecurity, and on-demand technical support tailored to small businesses in Santa Cruz.
Do you offer emergency computer repair services?
While we don't provide after-hours emergency services, we complete most shop repairs within 24 hours and offer proactive monitoring to prevent urgent issues.
What areas do you serve?
We serve all of Santa Cruz and Monterey County including Watsonville, Scotts Valley, Aptos, Capitola, Felton, Salinas, Los Gatos, and Carmel.
Can you help with website design and maintenance?
Yes, we create responsive websites with built-in SEO tools and content management systems, plus ongoing maintenance and update services for businesses.
What payment methods do you accept?
We accept major credit cards and business checks. Payment terms vary for ongoing managed service plans versus one-time repair services.
