Empowering You to Achieve Financial Freedom
At Franklin Trust Federal Credit Union, we are dedicated to providing our members with exceptional financial services and products that cater to their unique needs. As a not-for-profit cooperative, we prioritize our members' financial well-being and strive to empower them to achieve their financial goals.
Our History
Franklin Trust Federal Credit Union was established with the mission to provide affordable financial solutions to our members. Over the years, we have grown and evolved to become one of the leading credit unions in the region, serving thousands of members with a wide range of financial products and services.
Our Services
We offer a comprehensive range of financial services, including checking and savings accounts, consumer loans, personal loans, automobile loans, student loans, home loans, home equity loans, and mortgage loans. Our loan options are designed to be flexible and affordable, with competitive interest rates and repayment terms that fit our members' needs.
In addition to our loan products, we also provide a variety of financial tools and resources, including financial wellness education, savings rates calculators, and loan rates calculators. Our goal is to empower our members with the knowledge and resources they need to make informed financial decisions.
Why Choose Us
At Franklin Trust Federal Credit Union, we are committed to providing our members with exceptional service, competitive rates, and a range of financial products that cater to their unique needs. Our not-for-profit cooperative structure means that our members are our top priority, and we strive to deliver personalized service that exceeds their expectations.
Financial Wellness
We believe that financial wellness is essential to achieving overall well-being, and we are committed to providing our members with the resources and tools they need to manage their finances effectively. Our financial wellness education program is designed to provide our members with the knowledge and skills they need to make informed financial decisions and achieve their financial goals.
Community Involvement
At Franklin Trust Federal Credit Union, we are proud to be an active member of our community. We participate in local events, sponsor community initiatives, and support charitable causes that align with our values and mission.
Credit Union Performance
Positive Experiences
The credit union has been commended for its commitment to the community, particularly in helping young people get into banking and financial careers. Members have reported being treated with respect and dignity, and the credit union has been willing to work with them to find solutions to their financial needs.
Services and Staff
The credit union has been praised for its personalized service, with staff willing to take the time to understand members' needs and provide individualized support. The credit union has also been recognized for its efforts to mentor and develop young employees, many of whom have gone on to hold leadership positions within the organization.
Challenges and Areas for Improvement
Some members have expressed frustration with the credit union's limited hours of operation, including closures on certain holidays. There have also been reports of difficulty in getting through to staff via phone, and some have experienced unprofessional behavior from representatives. Additionally, the credit union's ATM machines do not accept deposits, and some debit card restrictions have caused inconvenience for members.
Community Involvement
The credit union has been lauded for its positive impact on the community, particularly in providing financial services to those in need. Its commitment to supporting local youth and helping them develop careers in finance has been particularly notable.
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