Where Every Piece is a Work of Art
Welcome to JWO Jewelers, a Roswell tradition since 1986. Our family-owned jewelry store has been a part of the Roswell, Georgia community for over three decades, and our dedication to providing exceptional service and high-quality jewelry has only grown stronger with each passing year.
Our Story
Our journey began right after World War II, when Dirk Hochburger, Krist's father, immigrated to America from Germany. Dirk's passion for jewelry started early, and he went on to pursue a full-time career in custom design and repair of jewelry. In 1986, he left his job to start JWO Jewelers, originally a "Jewelers Wholesale Outlet" that catered to other retail jewelry stores. Over time, we transitioned to a retail format, and our store in Roswell, Georgia has been serving the community since 1995.
Our Mission
At JWO Jewelers, we pride ourselves on providing a cozy and welcoming environment, where our customers feel at home. We don't believe in high-pressure sales tactics; instead, we focus on building relationships and providing personalized service to each and every client. Our mission is to accommodate our clients and provide true 5-star service, ensuring that every interaction with us is a positive and memorable one.
Our Services
We offer a wide range of services, including custom engagement ring design, jewelry repair, jewelry appraisal, and more. Our diamond engagement ring selection is one of a kind, and we can create custom designs from scratch or recreate a piece from a photo or magazine clip. Our sophisticated CAD system and 3D printer make one-of-a-kind designs possible, and we can even recreate heirloom pieces. We also offer a wide selection of jewelry for all occasions, catering to various budgets and styles.
Meet Our Experts
Meet Krist Hochburger, our in-house jewelry expert and owner. With over three decades of experience in the jewelry industry, Krist has honed his skills in custom design, jewelry repair, and appraisal. As a graduate of Stewart's International School for Jewelers, Krist has the unique ability to understand and create exactly what you wish for. Our business manager and co-owner, Heidi Hochburger, is dedicated to providing exceptional customer service, helping clients find the perfect piece for any occasion while respecting budget and taste.
Why Choose Us
At JWO Jewelers, we take pride in our ability to provide personalized service, expert craftsmanship, and a wide range of services tailored to our clients' needs. We don't outsource our custom jewelry design, and all of our jewelry repair is completed in-house. We have the ability to order specific pieces and trendy jewelry from a large variety of vendors, ensuring that our clients have access to the latest designs and trends.
Overview
JWO Jewelers has received mostly positive reviews from customers, with many praising their exceptional service, quality workmanship, and beautiful custom designs.
Positive Reviews
The majority of reviews praise JWO Jewelers for their:
- Friendly and knowledgeable staff: Many customers appreciate the warm and welcoming nature of Heidi and Krist, who take the time to listen to their needs and provide expert advice.
- Custom design expertise: JWO Jewelers is highly praised for their ability to create unique and stunning custom pieces, including engagement rings, wedding bands, and other jewelry items.
- Quality workmanship: Customers rave about the high-quality materials and craftsmanship that goes into each piece of jewelry.
- Excellent customer service: Reviewers appreciate the personalized attention and care that JWO Jewelers provides, making them feel valued and respected.
Negative Review
- Poor communication and service: One reviewer, Jill Harboldt, had a negative experience with JWO Jewelers, citing poor communication and service issues, including being told that her bracelet would be ready at a certain time, only to find out that the store had closed early.
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