Business Details
26 Years
experience
Emergency
services
Your Trusted IT Service Partner in Santa Cruz
Pagoda Technologies has been a trusted IT service partner since 2000, dedicated to helping small businesses and agencies achieve their goals through reliable, flat-rate technology solutions. Our proactive approach anticipates and resolves issues before they disrupt operations, ensuring secure, efficient IT infrastructure. Based in Santa Cruz, California, we serve local businesses across multiple counties with personalized, concierge-level service that combines technical expertise with deep community commitment.Our team of seasoned professionals specializes in cybersecurity, cloud solutions, disaster recovery, and technology alignment, working as an extension of your organization to minimize downtime and maximize productivity. With a focus on long-term relationships, we provide ongoing support and strategic consulting to help clients navigate evolving technological challenges while maintaining strict compliance with industry standards like HIPAA.
Services
IT Support
Cybersecurity
Cloud Solutions
Disaster Recovery
HIPAA Compliance
Network Monitoring
Technology Consulting
Data Backup
Remote Access
Server Management
Details
- Year established: 2000
Highlights and features
- 20+ years of experience serving Santa Cruz County businesses
- Proactive maintenance prevents 90% of potential IT issues
- 24/7 monitoring and support with rapid response times
- HIPAA-compliant systems for secure data protection
- Local technicians providing in-person service across 7 counties
Associations and certifications
- HIPAA Compliant
What people say
Drama-free IT system
24/7 monitoring prevents issues
Peace of mind guarantee
Prompt ticket resolution
Expertise in cybersecurity
Services
Flat-Rate IT Support
Our flat-rate IT support provides comprehensive technology management for small businesses. This service includes proactive maintenance, real-time monitoring, and unlimited technical support for a predictable monthly fee. Clients benefit from reduced downtime, improved security, and dedicated assistance without unexpected charges.
Cybersecurity Solutions
We implement multi-layered cybersecurity protections including firewalls, encryption, and employee training programs. Our HIPAA-compliant systems safeguard sensitive data while continuous monitoring detects threats before they cause damage. Regular audits ensure ongoing compliance with industry security standards.
Cloud Services
Our cloud solutions enable secure data storage, remote access, and seamless collaboration across devices. We implement enterprise-grade cloud platforms with automated backups and integration capabilities for Microsoft Office 365 and G Suite environments.
Disaster Recovery
We provide enterprise-level backup and recovery systems that protect against data loss from hardware failures, cyberattacks, or natural disasters. Our dual on-site/off-site backup strategy ensures business continuity with rapid system restoration when needed.
Technology Consulting
As virtual CIOs, we align technology solutions with business objectives through regular assessments and strategic planning. Our consultants help clients optimize IT investments, implement new systems, and maintain compliance with regulatory requirements.
People
Jon Allen
Principal
Jon Allen founded Pagoda Technologies in 2000 after developing communications software in New Zealand. With over 30 years in IT, he focuses on technology strategy and cybersecurity while maintaining active community involvement.
Robbin Finnerty
Principal
Robbin Finnerty brings engineering expertise and IT management experience from her previous role at Great Coasters International. She specializes in business technology alignment and network optimization for Pagoda's clients.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including cybersecurity, cloud solutions, disaster recovery, network monitoring, and technology consulting tailored to small businesses.
Are your services available outside Santa Cruz?
While based in Santa Cruz, we serve businesses across Monterey County and Silicon Valley with both remote and on-site support options.
How does your flat-rate pricing work?
Our flat-rate pricing covers all proactive maintenance, emergency support, and system upgrades for predictable monthly budgeting without unexpected charges.
Do you support both Mac and PC systems?
Yes, our technical team has expertise in supporting mixed environments with both Mac and PC systems across your organization.
How do you handle data security and compliance?
We implement HIPAA-compliant systems with multi-layered security protections, regular audits, and employee training programs to ensure data protection and regulatory compliance.
What response time can I expect for IT issues?
Our team typically resolves issues during the initial call, with critical problems addressed within 15 minutes during business hours through remote or on-site support.
