Your Freedom is Our Priority
At Garcia's Family Wellness Clinic, our mission is to provide personalized and individualized mental health evaluation, counseling, and education to individuals, families, and the community. We believe in a better quality of life through mental health education and exceptional care. Our team of experienced professionals is dedicated to providing a warm, caring, and non-judgmental environment for our clients.
Our Vision Statement
Our vision is to provide exceptional mental health services that exceed our clients' expectations. We strive to foster a culture of excellence, compassion, and innovation, empowering individuals and families to achieve their full potential.
Our Services
We offer a range of services designed to meet the unique needs of our clients. Our services include:
- Counseling: Our counseling services are tailored to meet the specific needs of our clients. We offer individual, family, and group therapy sessions, as well as intensive outpatient counseling programs.
- IOC Evaluations: Our comprehensive evaluations are designed to identify the underlying causes of mental health issues and develop personalized treatment plans.
- Training: We provide community training programs, workshops, and seminars on various mental health topics, empowering individuals and families with the knowledge and skills they need to thrive.
Our Values
At Garcia's Family Wellness Clinic, we are committed to upholding the highest standards of excellence, integrity, and compassion. Our values include:
- CEIQ (Seek): We are committed to seeking excellence in everything we do, from our services to our customer care.
- Commitment: We are dedicated to providing exceptional experiences for our clients and their families.
- Integrity: We uphold the highest standards of integrity, transparency, and ethical conduct in all our interactions.
- Quality: We strive to provide exceptional quality of services by utilizing cutting-edge tools and evidence-based techniques.
Staff Issues
The front desk staff are incompetent and unresponsive, failing to return calls and leaving patients feeling ignored. The intake process is poorly explained, leading to frustration and confusion among patients.
Poor Communication
Communication is a significant issue, with patients experiencing long wait times, unreturned calls, and unexplained changes to appointments and therapists. Patients have also reported receiving conflicting or incorrect information from staff members.
Unprofessional Behavior
Some staff members have been described as rude and unhelpful, with patients feeling unwelcome and unacknowledged. The office atmosphere is sometimes described as cold and unfriendly.
Turnover and Inconsistency
The high turnover rate among therapists has led to inconsistent care and a lack of continuity for patients. This has resulted in frustration and disappointment among patients who feel they are not receiving the care they need.
Unsafe Practices
Some patients have reported unsafe practices, including fraudulent behavior and a lack of concern for patient well-being.
Positive Experiences
However, some patients have reported positive experiences, praising individual staff members for their kindness, knowledge, and helpfulness.
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