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At ACFCU, we're dedicated to providing exceptional financial services to our members. As a credit union, we're committed to serving the financial needs of our community, helping our members achieve their financial goals, and making a positive impact in the lives of those we serve.
Our History
ACFCU was founded on the principles of community, cooperation, and mutual support. Since our inception, we've remained true to these values, focusing on building strong relationships with our members and providing personalized services that cater to their unique needs.
Our Mission
Our mission is to empower our members to achieve financial stability, security, and success. We strive to create a supportive community that fosters growth, education, and innovation. By offering a range of financial products and services, we aim to make a meaningful difference in the lives of our members and the communities we serve.
Our Services
At ACFCU, we offer a wide range of services designed to meet the diverse financial needs of our members. Our products and services include:
- Online Access: Convenient and secure online banking, allowing you to manage your finances from anywhere, at any time.
- Credit Cards: Competitive credit card options with rewards programs and low interest rates.
- Debit Cards: Convenient and secure debit cards for easy transactions.
- Mobile App: Stay connected to your finances on-the-go with our mobile banking app.
- Checking: Flexible checking account options with benefits like courtesy pay and rewards programs.
- Savings: Competitive savings rates and options to help you achieve your savings goals.
- Zogo: A financial literacy platform that empowers you to take control of your finances.
- Zelle: A convenient and secure way to send and receive money.
- Loans: Competitive loan options for recreational vehicles, personal vehicles, and home purchases.
- Membership: Exclusive benefits, including identity theft protection, mortgage rates, and lending rates.
- Planning: Insurance services, savings bonds, financial tips, and certificates of deposit to help you plan for the future.
Our Values
At ACFCU, we're committed to living by a set of core values that guide our actions and decisions. These values include:
- Integrity: We operate with transparency, honesty, and accountability.
- Community: We're dedicated to serving the needs of our members and the communities we serve.
- Cooperation: We believe in the power of collaboration and mutual support.
- Innovation: We're committed to staying at the forefront of financial innovation and technology.
- Education: We're dedicated to empowering our members through financial education and literacy.
Why Choose ACFCU?
By choosing ACFCU, you'll experience the difference that comes with banking with a credit union. Our members are more than just customers - they're owners. As a member-owned cooperative, we're committed to serving your best interests and providing personalized services that cater to your unique needs.
Excellent Customer Service
Several reviewers praised the excellent customer service they received from specific employees, including Hannah, Jenny, Jackie, and others. These employees went above and beyond to help with loan applications, resolving issues, and providing kindness and knowledge.
Positive Experiences
Many reviewers appreciated the help they received from the credit union, including resolving issues, getting excellent loan rates, and receiving wonderful patience and support.
Issues with Customer Service
Several reviewers expressed frustration with the customer service they received, citing issues with depositing checks, long wait times, and unhelpful representatives. Some reviewers also mentioned that the credit union has become worse over time.
Technical Issues
Some reviewers reported technical issues with the mobile app, including inability to access accounts, issues with ATMs, and difficulties with online banking.
Changes to Services
Some reviewers were unhappy with changes to the credit union's services, including changes to the online banking app and new fees associated with certain checking accounts.
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