At City Federal Credit Union, we're more than just a financial institution - we're a community of individuals dedicated to helping our members achieve their financial goals and dreams. Our mission is to exceed our members' expectations and provide a heartfelt and long-lasting relationship that sets us apart from traditional banks.
Our History
Founded in 1948, City Federal Credit Union was originally established to serve the financial needs of City of Amarillo employees. Over the years, we've grown and expanded our services to meet the evolving needs of our members, while remaining committed to our core values of service-driven integrity, innovation, entrepreneurship, relationship-focused, member delight, accountability, and enjoyable atmosphere.
Our Services
At City Federal Credit Union, we offer a wide range of financial services designed to meet the unique needs of our members. From savings and checking accounts to loans, credit cards, and investment options, we provide the tools and resources our members need to achieve financial happiness. Our loan services include auto, boat, RV, trailer, motorcycle, and signature loans, as well as home banking and credit building programs. We also offer a range of convenient services, including debit cards, ATMs, rewards programs, and mobile banking.
Why Choose Us
At City Federal Credit Union, we're dedicated to providing our members with a personalized and caring approach to banking. We take the time to listen to our members' needs and provide tailored solutions that meet their individual financial goals. Our members are not just customers - they're part of our community, and we're committed to helping them achieve financial success.
Community Involvement
As a community-based credit union, we're committed to giving back to our community. We participate in various local events and initiatives, and we're dedicated to supporting the financial well-being of our members and the community at large.
Overview of Ratings
The ratings for City Federal Credit Union range from 1 to 5 stars, with an average rating of 2.6 stars.
Customer Service
Terrible Experience
Many customers have reported poor customer service, citing unresponsive staff, long wait times, and unhelpful representatives. Some reviewers have experienced repeated issues with resolving matters, with one reviewer being left on hold for an extended period.
Positive Experience
On the other hand, a few customers have reported positive experiences with the credit union's representatives, describing them as great and providing excellent customer service.
Loans and Fees
Issues with Loans
Some reviewers have reported issues with loans, including lost paperwork, incorrect payment dates, and unexpected late fees. One reviewer was charged a late fee despite following the payment schedule.
Dormant Account Fees
Some customers have reported being charged "dormant" fees for inactive accounts, which can result in the depletion of their funds if left unchecked.
Branch Size and Accessibility
Small Branch Size
One reviewer mentioned that the branch is too small, leading to inefficiencies and delays in service.
Account Security
Debit Card Compromises
One reviewer reported repeated issues with compromised debit cards, which may indicate a security concern.
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