Protecting your building, protecting your investment.
At Education Credit Union (ECU), we believe in empowering our members to achieve financial success. We offer a comprehensive range of financial services designed to meet the unique needs of individuals, families, and businesses in the Amarillo community.
Our Mission
To inspire financial well-being through personalized financial guidance, innovative solutions, and a commitment to member success.
What sets us apart
Our dedication to understanding our members' individual goals and providing personalized guidance sets us apart. We offer:
Individualized Solutions: Our team of experienced financial advisors will work with you to develop a customized plan to achieve your unique financial goals.
Competitive Rates: Enjoy competitive interest rates on savings, checking, and loan products.
Accessible Services: Access your accounts and manage your finances easily through convenient online and mobile banking options.
Community Focus: As a locally-founded and community-based institution, we are committed to reinvesting in the Amarillo community through financial education programs and local partnerships.
Financial Planning & Guidance
- Personalized financial plans
- Retirement planning
- Investment services
- Credit counseling and debt management
Deposit & Savings
- High-yield savings accounts
- Checking accounts with convenient features
- Money market accounts
- Certificates of deposit (CDs)
Loan Solutions
- Competitive auto loans
- Mortgage and home equity loans
- Personal loans
- Credit card consolidation loans
- Business loans
Additional Services
- Online and mobile banking
- Bill payments and transfers
- Mobile check deposit
- Secure online document vault
- Fraud protection and identity theft resolution
Overall Experience
The reviews for this credit union are mixed, with some customers having positive experiences and others experiencing frustration and disappointment.
Positive Experiences
Several reviewers praised the credit union for its exceptional customer service, with many mentioning specific employees who went above and beyond to help them. These employees were described as friendly, helpful, and personable. Reviewers also praised the speed and ease of certain processes, such as auto loan applications and account setup.
Negative Experiences
On the other hand, several reviewers had negative experiences with the credit union. Some mentioned slow customer service, with long wait times and difficulty getting in touch with representatives. Others were unhappy with the credit union's policies and procedures, including the requirement for a good credit score for overdraft protection.
Account Security and Hacking
One reviewer reported having their account hacked at a previous bank and praised the credit union for its responsive and helpful staff in resolving the issue.
App and Online Banking
One reviewer experienced issues with the credit union's mobile app and online banking platform, but was impressed by the staff's willingness to help resolve the problem.
Branch Experience
Several reviewers praised the credit union's physical branch, describing it as clean and well-maintained. One reviewer mentioned a specific employee, Jamie Williams, who provided excellent service.
Conclusion
In conclusion, the credit union has both strengths and weaknesses. While some reviewers have had excellent experiences with the credit union's customer service and speed, others have experienced frustration and disappointment. The credit union may benefit from addressing customer service issues and improving its online banking platform.
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