Compassion. Expertise. Understanding.
At Rochester Area State Employees Federal Credit Union, we pride ourselves on being more than just a financial institution. We are a community-driven organization dedicated to serving the needs of our members and their families. With over 85 years of experience, we have built a reputation for providing exceptional service, competitive rates, and personalized attention to each and every member.
Our Mission
Our mission is to provide a safe, sound, and stable financial environment that fosters trust, security, and prosperity for our members and their families. We strive to deliver exceptional service, innovative products, and a commitment to our community.
Services
We offer a wide range of financial services to meet the unique needs of our members. Our services include:
- Online Banking: Conveniently manage your accounts, pay bills, and transfer funds with our online banking platform.
- Loan Services: Whether you're looking to purchase a new vehicle, a home, or consolidate debt, our team is committed to providing you with personalized loan solutions.
- Credit Card Services: Enjoy competitive rates, rewards, and flexible payment options with our VISA credit cards.
- Mortgage Services: Our experts will guide you through the mortgage process, helping you find the perfect loan option that fits your financial situation and goals.
- Banking Services: From checking and savings accounts to certificates of deposit and IRAs, we offer a variety of banking products to meet your financial needs.
- Debit and Credit Cards: Enjoy the convenience of our debit and credit cards, with flexible payment options and rewards programs.
Meet Our Team
Our team of experienced professionals is dedicated to providing exceptional service and personalized attention to each member. Our team consists of:
- Carl: Manager/Loan Officer with over 28 years of banking experience, including time at JPMorgan Chase, H&R Block, and M&T Bank.
- Marie: Customer Service Representative with over 40 years of banking experience and a background in the beauty industry.
- Karen: Customer Service Representative with several years of banking experience and managerial experience in the food industry.
- Bill: Customer Service/Loan Officer with over 40 years of banking experience and a background in management.
Community Involvement
At Rochester Area State Employees Federal Credit Union, we are committed to giving back to our community. We believe in supporting local organizations and initiatives that align with our values of trust, security, and prosperity. We are proud to be a partner in the Rochester community, and we look forward to continuing our efforts to make a positive impact.
Get in Touch
If you have any questions or would like to learn more about our services, please don't hesitate to reach out to us. You can contact us by phone, email, or visit us in person at our office.
Overall Experience
The reviewers had a fantastic experience with the company, praising their exceptional service and staff. The main customer service representative was highlighted as being particularly impressive, with one reviewer describing them as "awesome".
Professionalism and Politeness
The reviewers emphasized that the service was not only excellent but also extremely professional and polite. The staff was described as "so polite" and "so professional", indicating a high level of customer care.
Personalized Service
The reviewers noted that the service was not only professional but also personal. The main teller was praised for going above and beyond to assist, and one reviewer mentioned that they had been a loyal customer for over 30 years. This suggests that the company takes a personal interest in its customers and provides tailored support.
Recommendation
The reviewers highly recommend the company, with one reviewer explicitly stating that they would recommend it to others.
Be the first to review Rochester Area State Employees.
Write a Review
