Think of us First for Your Financial Needs
Mission and Values
At Focus First Federal Credit Union, we prioritize equality, accessibility, and financial empowerment for our members. We believe in the power of community and are dedicated to fostering a positive and inclusive environment where every member can achieve success.
Who We Are
We are a not-for-profit financial institution owned and governed by our members. Founded on the principles of thrift, equality, and democratic control, we exist to provide our members with quality financial services at competitive rates.
What We Offer
Focus First Federal Credit Union offers a comprehensive range of services to meet your financial needs, including:
1. Deposit Accounts & Investments
- Checking and savings accounts
- Share certificates (CDs)
- Money market accounts
- Individual retirement accounts (IRAs)
- Online and mobile banking
2. Lending Solutions
- Personal loans with competitive interest rates
- New and used auto loans
- Home equity lines of credit
- Credit card with a low introductory APR
- Student loan consolidation
3. Wealth Management
- Financial planning and consulting
- Investment services
- Retirement planning
4. Convenience & Services
- Online and mobile banking
- Bill payment services
- ATM network with over 30,000 surcharge-free ATMs
- Free notary public services
5. Community Involvement
- We actively support local organizations and initiatives.
Why Choose Focus First Federal Credit Union?
- Competitive Rates: We offer some of the most competitive rates in the area on savings, loans, and investments.
- Personalized Service: Our friendly and experienced staff is dedicated to providing personalized attention and guidance to meet your individual needs.
- Accessibility: We offer convenient online and mobile banking options and multiple branches for your needs.
- Community Focus: We are committed to supporting the Monroe County community through financial assistance, volunteerism, and advocacy.
Overall Experience
The reviews of this credit union bank are mixed, with one reviewer expressing disappointment and the other giving a glowing review.
Disappointment
The reviewer Nancy Brantley, who gave the bank 2 stars, expressed her dissatisfaction with the bank's change in behavior. She mentioned that the people in the bank are no longer kind and do not collaborate with customers. It seems that her positive experience from her previous experience working for General Motors is no longer the case.
Praise
On the other hand, Theresa Tee Harris gave the bank a 5-star rating and praised its excellent customer service. She mentioned that she has been banking with the institution for years and that many members of her family also use the bank for their financial needs.
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