Empower Your Financial Future
At NASA Federal Credit Union, we're committed to providing our members with exceptional financial services and personalized care. With a rich history and a legacy of trust, we've earned a reputation as one of the top credit unions in the country.
Our Story
Founded on the principles of mutual assistance and cooperation, NASA Federal Credit Union was established in 1949 to serve the financial needs of the National Aeronautics and Space Administration (NASA) employees. Over the years, we've grown to serve a diverse membership of over 150,000 individuals, including employees of NASA, the Department of Defense, and other select employee groups.
Our Mission
Our mission is to provide our members with superior financial services, innovative solutions, and personalized care. We strive to build lasting relationships, empower our members to achieve their financial goals, and make a positive impact in our community.
Our Services
We offer a comprehensive range of financial services, including:
- Mortgages & Equity: We offer a variety of mortgage options, home equity loans, and refinancing solutions to help you achieve your homeownership goals.
- Auto & RV Loans: Get behind the wheel with our competitive auto loan rates, flexible terms, and exclusive discounts.
- Credit Cards: Choose from a range of credit cards with rewards, cashback, and low interest rates.
- Personal Loans: Consolidate debt, finance a major purchase, or cover unexpected expenses with our personal loan options.
- Checking & Savings: Manage your daily finances with our convenient checking and savings accounts, plus access to over 30,000 surcharge-free ATMs.
- Business Services: We offer specialized business solutions, including business checking, savings, credit cards, and loan options.
- Financial Planning: Our team of experts provides personalized financial planning, investment services, and retirement solutions.
Our Promise
At NASA Federal Credit Union, we're dedicated to providing exceptional member service, competitive rates, and innovative financial solutions. We're committed to making a positive impact in our community and creating a brighter financial future for our members.
Positive Reviews
The credit union is praised for its friendly, professional, and knowledgeable staff, particularly at the Columbia branch. Some reviewers appreciate the helpfulness and kindness of the staff, making them feel valued as customers. The online services are also commended for being excellent.
Negative Reviews
The credit union is heavily criticized for its poor customer service, inconvenient locations, and issues with account management. Many reviewers express frustration with the online banking system, citing difficulties with login, inactivity fees, and poor communication. Some reviewers also report being denied loans or credit cards without explanation, and others express distrust due to racial bias and poor security.
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