Business Details
15 Years
experience
Emergency
services
Your Trusted Insurance Partner in Lubbock, TX
Established in 2011, our agency has become a trusted provider of comprehensive insurance and financial services in Lubbock and the surrounding South Plains communities. With a dedicated team of experienced professionals, we specialize in delivering personalized solutions tailored to meet the unique needs of each client. Our commitment to exceptional service is reflected in our 5/5 Google rating from over 600 reviews, recognizing our expertise in Auto, Home, Life, and Business Insurance. As a State Farm agency, we combine national resources with local knowledge to ensure our clients receive both competitive pricing and unwavering support.Our team's decades of combined experience, including leadership roles in claims management and policy development, positions us to handle complex insurance needs with precision. We pride ourselves on maintaining transparent communication, offering 24/7 accessibility, and fostering long-term relationships built on trust and reliability. Our mission extends beyond policy saleswe aim to be a dependable partner in safeguarding our clients' futures through proactive risk management and tailored financial planning solutions.
Services
Auto Insurance
Home Insurance
Life Insurance
Business Insurance
Renters Insurance
Details
- Year established: 2011
Highlights and features
- We offer 24/7 personalized insurance support and policy management.
- Our team has decades of combined experience in insurance and claims management.
- We provide tailored insurance solutions for Lubbock's unique residential and business needs.
- Our agency consistently ranks among State Farm's top performers in Texas.
- We maintain transparent pricing with no hidden fees or policy surprises.
Associations and certifications
- State Farm
What people say
Friendly and helpful staff
Better rates than competitors
Prompt and courteous service
Professional and understanding
Top-notch team expertise
Services
Auto Insurance
Comprehensive vehicle protection plans covering liability, collision, and comprehensive damages. Our policies include roadside assistance, rental reimbursement, and safe driving discounts. We specialize in customizing coverage for classic cars, high-mileage vehicles, and commercial fleets while maintaining competitive rates for Lubbock drivers.
Home Insurance
Tailored homeowners and renters policies protecting against fire, theft, and natural disasters. We offer flood insurance endorsements, personal property coverage for valuable items, and liability protection. Our team provides accurate risk assessments and helps clients understand policy details like replacement cost vs. actual cash value.
Life Insurance
Financial security solutions including term and whole life policies. We help clients protect dependents, cover mortgages, and plan estate transfers. Our advisors explain policy features like cash value accumulation, premium flexibility, and accelerated death benefits to ensure appropriate coverage selection.
Business Insurance
Customized risk management for small to mid-sized businesses. Coverage includes general liability, commercial property, business interruption, and professional liability. We assist with workers' compensation compliance and develop insurance packages tailored to specific industries like retail, construction, and professional services.
Renters Insurance
Affordable protection for renters covering personal belongings, liability claims, and temporary living expenses. Our policies include unique benefits like identity theft protection and coverage for high-value items. We educate clients about policy limitations and help them understand their responsibilities versus landlord coverage.
People
Chris Prather
Agent/Owner
State Farm agent since 2011 with prior claims department experience. Graduate of Hardin-Simmons University, specializing in personalized insurance solutions for Lubbock residents and businesses. Leads a team of 8 professionals.
Chelsi Allen
Team Leader
Licensed agent since 2011 with extensive experience in policy management and client relations. Coordinates team operations while maintaining active client portfolio. Resides in Olton, TX with her family.
Samantha Bethune
Customer Relations Representative
Licensed agent since 2017 known for exceptional client service. Specializes in policy changes and customer education. Recognized for positive attitude and problem-solving skills in client interactions.
Courtney Gilbert
Personal Account Representative
Licensed insurance professional focusing on personalized policy solutions. Provides expert guidance on coverage options and risk management strategies for individual clients.
Olga Castillo
Customer Relations Representative
Licensed agent offering bilingual (English/Spanish) insurance services. Specializes in addressing client inquiries and policy management with cultural sensitivity and clear communication.
Questions
What insurance products do you offer?
We provide Auto, Home, Life, Business, Renters, Condo, Pet, and Health Insurance, along with investment services and financial planning solutions.
How can I get a personalized insurance quote?
Visit our website to create a customized quote online, or contact our Lubbock office directly for personalized assistance from our experienced team.
Do you offer 24/7 insurance support?
Yes, our agency provides 24-hour accessibility for policy inquiries, claims reporting, and emergency assistance through phone and text services.
What makes your agency different from other insurers?
We combine State Farm's national resources with local expertise, offering personalized service from a dedicated team with decades of combined experience in the South Plains region.
Can you help with existing policy changes?
Yes, our team specializes in policy modifications, including coverage adjustments, adding/removing vehicles or drivers, and updating personal information.
Do you serve areas outside Lubbock?
We provide insurance services to Wolfforth, Idalou, Slaton, Shallowater, and other South Plains communities with local market knowledge.
