Business Details
46 Years
experience
Emergency
services
Your Trusted Insurance Partner in Lubbock, TX
With over 45 years of dedicated service as a State Farm agent, our agency has built a reputation for providing personalized insurance solutions tailored to meet the unique needs of our clients. Our team of seven experienced professionals brings decades of combined expertise in auto, home, life, and business insurance, prioritizing client education and comprehensive coverage. We pride ourselves on fostering long-term relationships through transparent communication, competitive pricing, and a commitment to resolving claims efficiently.Rooted in Lubbock, Texas, we serve both individuals and businesses while maintaining a strong focus on community engagement and customer satisfaction. Our approach combines industry knowledge with a personalized touch, ensuring clients understand their policies and feel supported throughout their insurance journey.
Services
Auto Insurance
Homeowners Insurance
Business Insurance
Life Insurance
Renters Insurance
Condo Insurance
Boat Insurance
Rec Vehicles Insurance
Details
- Year established: 1980
Highlights and features
- We offer 45+ years of experience in personalized insurance solutions.
- Our team of seven licensed professionals provides tailored coverage advice.
- We guarantee competitive pricing across all major insurance categories.
- Our agency maintains 24/7 availability for claims and emergencies.
- We specialize in comprehensive policy reviews to ensure proper coverage.
What people say
Excellent agent and staff
Great customer service
Prompt claims resolution
Competitive pricing
Knowledgeable professionals
Services
Auto Insurance
Our auto insurance policies protect against accidents, theft, and liability while offering customizable coverage options. We help clients navigate state requirements and find cost-effective solutions for personal and commercial vehicles. With 24/7 claims support, we ensure prompt assistance during emergencies.
Homeowners Insurance
We provide comprehensive homeowners insurance covering structural damage, personal belongings, and liability risks. Our team educates clients on policy details and helps optimize coverage for unique property needs. Regular policy reviews ensure protection evolves with changing circumstances.
Life Insurance
Our life insurance solutions offer financial protection for families and businesses through term and permanent policies. We guide clients in selecting appropriate coverage amounts and beneficiaries while explaining policy features clearly.
Business Insurance
We specialize in business insurance packages protecting against property damage, liability claims, and operational disruptions. Our expertise includes risk assessment and creating tailored policies for diverse industries in the Lubbock area.
Renters Insurance
Our renters insurance policies safeguard personal belongings and provide liability coverage for leased properties. We explain policy limitations and help clients understand their responsibilities versus landlord insurance coverage.
People
Dick Phillips
State Farm Agent
With 45+ years of experience, Dick Phillips leads our agency with a commitment to personalized service. He specializes in comprehensive insurance solutions and community engagement.
Amanda Downing
Administrative Team Member
Licensed in all insurance lines since 2012, Amanda handles administrative tasks and creative marketing initiatives. A Lubbock native, she graduated from Texas Tech University.
Chandra Brown
Insurance Professional
With 9 years of experience, Chandra specializes in saving clients money while providing exceptional service. She holds a psychology degree from Angelo State University.
Irma Willis
Customer Service Representative
Fluent in English and Spanish, Irma has served clients since 2016. She focuses on making insurance processes accessible and understandable for all customers.
Kathy Robinson
Commercial Insurance Specialist
With 12 years of experience, Kathy specializes in commercial and agricultural insurance. A Lubbock native, she graduated from Texas Tech in 2002.
Questions
What insurance products do you offer?
We provide auto, home, life, business, renters, condo, boat, and recreational vehicle insurance, along with banking and mutual fund services.
How can I file a claim?
File claims through our website, by phone at (806) 799-4651, or via our mobile app. Our team processes claims 24/7 for emergencies.
Do you offer 24/7 customer support?
Yes, our agency provides 24-hour availability for claims assistance and urgent insurance needs via phone or text.
How do you help clients save money?
Our team regularly reviews policies to identify savings opportunities, as demonstrated by customers saving over $200 monthly on auto coverage.
What areas do you serve?
We primarily serve Lubbock, TX and surrounding West Texas communities with personalized insurance solutions.
