Trustworthy Locksmith Services with 10 Years of Excellence
Our Story
At Just Solutions, Inc., we believe that technology should work for your business, not the other way around. For over two decades, we've been helping organizations like yours simplify their technology and focus on what really matters - their business. Our team of experts has over 30 years of combined IT experience, providing us with the knowledge and expertise to deliver tailored solutions that meet the unique needs of our clients.
How We Work
At Just Solutions, Inc., we take a proactive approach to IT management. Our comprehensive, always-on IT monitoring and support ensures that your systems are always secure and running at peak performance. We understand that downtime or technical issues can be costly and debilitating to your business. That's why we're committed to providing reliable, cost-effective solutions that help you avoid unexpected tech problems and stay ahead of the curve with your technology.
Our Services
We offer a range of services designed to help businesses like yours thrive. Our services include:
- Managed IT Services: Our comprehensive, always-on IT monitoring and support lets you enjoy the peace of mind that comes from knowing your systems are always completely secure and running at peak performance.
- Backup and Disaster Recovery: We ensure that your business data is properly backed up and can withstand any unexpected disaster, such as a fire, flood, or server crash.
- Xerox Copiers and MFPs: We'll make sure your Xerox copier or multifunction printer is always running smoothly with our proactive maintenance.
- VoIP/Phone Systems: Our VoIP solutions let you stay connected to your customers, boost productivity, and reduce telecommunication costs.
- Cybersecurity: We assess your current security network, identify your weaknesses, and customize security solutions that include cutting-edge firewall and intrusion prevention systems.
Why Choose Us
At Just Solutions, Inc., we pride ourselves on being proactive, efficient, reliable, and cost-effective. We understand that technology can be overwhelming and time-consuming, which is why we're committed to providing solutions that are tailored to your business needs. Our team of experts has over 30 years of combined IT experience, and we're dedicated to helping your business thrive in today's fast-paced digital world.
Meet Our Team
Our team of experts is dedicated to providing you with the highest level of service and support. Our team includes:
- David Wolf: As the Vice President, David has over 30 years of experience in the IT industry and holds multiple certifications, including CISSP, CEH, and CCISO.
- Andrea (Stuhlmiller) Cropo: With over 20 years of industry experience, Andrea specializes in customer service and everything hardware/software related.
- Jill Geary: As our Controller, Jill has a degree in computer science and has a background in bookkeeping, paralegal work, and network administration.
- Allison Shaw: As our Marketing Manager, Allison has a degree in New Media Marketing from Rochester Institute of Technology and is responsible for our marketing efforts.
Customer Satisfaction and Experience
The overall customer satisfaction with Just Solutions is exceptionally high, with all reviews giving a 5-star rating except for one, which is a 4-star rating. Customers have praised the company for their helpful and courteous staff, quick issue resolution, and excellent customer service.
Technical Expertise and Problem-Solving
The technical expertise of Just Solutions' staff has been consistently praised, with customers noting their professionalism, knowledge, and ability to resolve complex issues quickly. Staff members have been able to fix various problems, including computer and phone issues, and have even gone above and beyond to ensure customer satisfaction.
Customer Service and Communication
Just Solutions has received high marks for their customer service and communication. Customers have appreciated the staff's ability to explain technical issues in a clear and understandable way, as well as their willingness to listen to customers' concerns and provide solutions.
Long-Term Relationships and Trust
Several customers have noted that they have been using Just Solutions' services for a long time and have developed a strong trust in the company. They have praised the company's ability to maintain a high level of service over an extended period.
Accommodations and Flexibility
Just Solutions has been praised for their flexibility and willingness to accommodate customers' needs. Staff members have been able to come out to customers' locations, resolve issues quickly, and even found solutions to complex problems.
Concerns and Dispute Resolution
One customer had a negative experience with the company, citing a problem with a Mac computer that was not resolved. However, the company afterwards went above and beyond to resolve the issue, resulting in a refund and an apology.
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