Business Details
9 Years
experience
Emergency
services
Your Trusted Partner for Emergency Restoration Services
Austin Fire & Flood was founded in 2017 with a clear mission to provide ethical, high-quality restoration services to Austin residents. Our team of IICRC-certified technicians specializes in water, fire, and mold damage restoration, combining advanced technology with personalized care to return properties to pre-loss condition. We operate as a full-turnkey company, handling everything from emergency response and insurance documentation to reconstruction and contents restoration.With 24/7 availability, a $1 million liability policy, and a 5-year warranty on all projects, we prioritize transparency, client education, and stress-free insurance navigation. Our commitment to community values and industry-leading expertise has earned us recognition as Austin's most trusted restoration company.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Contents Restoration
In-House Reconstruction
Details
- Year established: 2017
Highlights and features
- 24/7 emergency response with certified technicians on standby
- Full-turnkey services from insurance approval to reconstruction
- 5-year warranty on all restoration projects
- Fully licensed, bonded, and insured with $1M liability coverage
- Works directly with all insurance carriers to minimize out-of-pocket costs
Associations and certifications
- IICRC
What people say
24/7 emergency response
Transparent communication
Insurance process experts
Thorough documentation
Compassionate support
Services
Water Damage Restoration
Our certified technicians respond within 30 minutes to water emergencies, using industrial-grade equipment for complete extraction and drying. We document damage for insurance claims while preventing secondary issues like mold growth. Our full-service approach includes structural repairs and contents restoration, ensuring properties return to pre-loss condition efficiently.
Fire Damage Restoration
We provide comprehensive fire damage solutions including soot removal, odor elimination, and structural repairs. Our team works with insurance providers to cover costs while implementing specialized techniques for smoke-damaged materials. Complete rebuild services ensure properties exceed pre-fire safety and quality standards.
Mold Remediation
Our IICRC-certified specialists conduct thorough mold inspections and implement containment protocols to prevent spore spread. We use EPA-registered antimicrobials for complete remediation while addressing moisture sources to prevent recurrence. All work follows OSHA safety guidelines for residential and commercial environments.
Insurance Claim Assistance
We handle all aspects of insurance documentation including Xactimate estimates and damage photography. Our team negotiates with adjusters to maximize coverage while providing detailed line-item documentation. Clients receive regular claim status updates and guidance through the entire approval process.
Contents Restoration
We inventory and pack-out personal property using climate-controlled storage during restoration. Electronics, documents, and valuables receive specialized cleaning while maintaining chain-of-custody records. All items undergo final quality checks before being returned to clients in restored condition.
People
Robin Hall
Owner/Operator
Founder of Austin Fire & Flood with 10+ years in home restoration. Holds IICRC Triple Master Certification and pursues a PhD in Industrial Hygiene. Prioritizes ethical business practices and community-focused service while serving as an expert witness in restoration cases.
Alex Zimmer
Client Advocate
Manages client communications with 7 years in customer success roles. Translates complex restoration processes into clear steps for homeowners. Uses insurance industry expertise to simplify claims documentation and timelines for clients.
Danii Jakobeit
Mitigation Manager
Native Austinite with 12 years in construction and restoration. Combines technical expertise with empathetic support during property assessments. Trained in NIMS emergency protocols and OSHA safety standards for disaster response.
Nicholas Samano
Mitigation Manager
Project management expert with 9 years in restoration. Oversees technician training and complex damage cases. Certified in HAZWOPER safety protocols and advanced drying techniques for structural preservation.
Jessica Plasters
Operations Manager
Coordinates project timelines with 4 years in restoration operations. Uses sustainability science background to optimize resource use during rebuilds. Ensures quality control across all service phases from emergency response to final inspections.
Questions
What types of damage does Austin Fire & Flood handle?
We specialize in water damage, fire damage, mold remediation, and complete reconstruction services for residential and commercial properties.
Do you work with insurance companies?
Yes, we handle all insurance documentation and negotiations directly, ensuring you only pay your deductible with approved claims.
Are your technicians certified?
All our technicians hold IICRC Triple Master Certifications and undergo continuous training in the latest restoration techniques.
What areas do you serve?
We provide services throughout the Greater Austin Metro Area, including Cedar Park, Round Rock, and surrounding communities.
Do you offer 24/7 emergency services?
Yes, our emergency response team is available 24 hours a day, 7 days a week for immediate assistance with water, fire, or mold emergencies.
