Where Generations of Families Come to Create Lasting Memories
At Allen's Jewelers, we're more than just a jewelry store - we're a family. For over 35 years, we've been serving the Charlotte, NC community with a passion for fine jewelry, exceptional service, and a commitment to excellence. As a family-owned business, we take pride in building relationships that span generations, and we're dedicated to making every customer feel like part of our family.
Our Story
Founded in 1989 by Karen Allen, a Certified Gemologist with the American Gem Society and a Graduate Gemologist with the Gemological Institute of America, Allen's Jewelers has established itself as a trusted destination for fine jewelry, custom designs, and exceptional service. Our team of experts, including Lauren Allen-Raynard, Nancy Kukol, and Jackie Allen, share a passion for jewelry and a commitment to providing an exceptional customer experience. We're proud to be an American Gem Society Member Store, upholding the highest of ethics and customer service standards.
Our Services
At Allen's Jewelers, we offer a wide range of services to meet all your jewelry needs. From custom designs and engagement rings to jewelry and watch repairs, engravings, and appraisals, we're committed to providing exceptional quality and personalized service.
Custom Designs
We specialize in creating bespoke pieces that are truly one-of-a-kind. If you can dream it, we can make it. Our designers work closely with you to bring your vision to life, using only the finest materials and craftsmanship.
Engagement
As a member of the American Gem Society (AGS), we only carry top-quality, GIA-certified stones. Feel assured you're getting the very best.
Colored Gems
We love our colored gems and have become known as a destination for unusual and unique colorful pieces.
Pearls
Pearls are a timeless and elegant choice for any jewelry lover. We proudly carry a large selection to complement any collection.
Ethical Sourcing
We believe in supporting the ethical sourcing of our stones. Along with providing GIA certificates for all diamonds, we only purchase from transparent suppliers who we have worked with for years.
Personal Attention
You aren't just a number here. At Allen's, we value everyone who walks in our door and strive to provide the most positive and memorable experience.
Bespoke Solutions
We're known for working with customers to create gorgeous, custom pieces from scratch or using your old pieces to 'recycle' and make them into something new you'll wear for years to come.
Explore Our Services
Whatever your needs, we can handle repairs, resizing, appraisals, and watch servicing. Our team of experts is dedicated to providing exceptional service and unparalleled quality.
Excellent Customer Service and Quality Jewelry
The majority of reviewers praised Allen's Jewelers for their exceptional customer service, with many mentioning the warm, friendly, and genuine nature of the staff. Lauren, in particular, was mentioned multiple times as being extremely helpful, patient, and knowledgeable. Reviewers appreciated how the staff took the time to understand their needs and preferences, asking questions and providing expert advice. The staff's enthusiasm and passion for their work were contagious, making the shopping experience enjoyable and stress-free.
High-Quality Jewelry and Customization Options
Many reviewers raved about the quality of the jewelry, including the selection of engagement rings, custom pieces, and antique jewelry repair. The staff's expertise in diamond selection, jewelry design, and repair was impressive, and reviewers appreciated the attention to detail and creativity in custom designs. The ability to customize jewelry to fit individual tastes and preferences was a major selling point for many reviewers.
Negatives
However, one reviewer had a negative experience, citing poor customer service from Lauren, who seemed dismissive and uninterested in their business. The reviewer felt pushed into making a purchase and did not appreciate the sales associate's attitude.
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