Business Details
47 Years
experience
Luxury Watches and Fine Jewelry in Charlotte, NC
At Sumpters Jewelry, our customers choose us over other online sellers for several compelling reasons. Since our inception in 1979, we have cultivated a reputation for excellence and reliability as a family-owned and operated business. Based in Charlotte, NC, we offer a local presence where customers can visit our store, see products in person, and interact with knowledgeable staff. Our team includes two master watchmakers specializing in authenticating and servicing Rolex and other high-end watches, ensuring every piece meets the highest quality standards. Our business has thrived through word of mouth, reflecting our commitment to customer satisfaction.Many customers have remained loyal for decades, becoming part of the Sumpters Jewelry family. Our name is respected in the jewelry industry for authenticity, reliability, and unmatched service. We offer an exclusive selection of high-grade watches, including rare and collectible pieces. Our knowledgeable staff provides exceptional customer service, ensuring informed decisions during every interaction. Choosing Sumpters Jewelry means investing in excellence, tradition, and personalized service that spans generations.
Services
Watch Servicing
Jewelry Repairs
Custom Design
Appraisals
Layaway Program
Financing Options
Stone Replacement
Ring Sizing
Watch Band Rebuild
Pre-Owned Rolex Sales
Details
- Year established: 1979
Highlights and features
- Family-owned since 1979 with deep community roots in Charlotte, NC
- In-house Swiss-trained watchmakers with over 40 years of combined experience
- Exclusive inventory of 300+ high-grade pre-owned Rolex and luxury watches
- Flexible payment options including layaway and financing programs
- 100% satisfaction guarantee with hassle-free return policies
What people say
Excellent customer service
Great prices
Exceptional service
Speedy delivery
Honest service
Services
Watch Servicing
Our licensed Swiss-trained watchmakers provide comprehensive servicing for luxury timepieces, including battery replacement, pressure testing, and complete overhauls. With over 40 years of combined experience, we ensure precision maintenance for Rolex and other high-end watches. Our in-house capabilities guarantee authentic parts and factory-standard repairs, preserving your watch's value and performance.
Jewelry Repairs
We offer expert repair services for fine jewelry, including stone setting, ring resizing, and band rebuilding. Our craftsmen handle gold, platinum, and silver pieces with meticulous attention to detail. From simple clasp fixes to complex structural repairs, we restore both functionality and beauty while maintaining original design integrity.
Custom Design
Create one-of-a-kind pieces with our custom design service, featuring certified loose diamonds and precious metals. Our designers collaborate with clients to transform ideas into wearable art, offering CAD modeling and hand-drawn sketches. We specialize in engagement rings, unique pendants, and personalized heirloom-quality jewelry tailored to individual tastes.
Appraisals
Professional appraisal services for insurance, estate planning, or resale purposes. Our certified experts assess gemstones, precious metals, and timepieces using industry-standard valuation methods. We provide detailed documentation with high-resolution imaging and market analysis to ensure accurate, defensible valuations.
Layaway Program
Flexible 3-month interest-free layaway with 20% deposit, extendable with minimal fees. Available for most jewelry items except Rolex watches. Customers can make payments at their own pace through secure online transactions, with full ownership transferred upon final payment completion.
People
Carolyn
Sales Associate
Carolyn is a trusted jewelry specialist with over 20 years of experience in luxury watch sales and customer service. Known for her honesty and expertise, she guides clients through purchases and repairs while maintaining exceptional satisfaction. Her personalized approach has earned numerous five-star reviews and repeat customers.
Questions
Do you sell authentic Rolex watches?
Yes, we sell pre-owned Rolex watches with our own warranties. While not affiliated with Rolex S.A., our in-house master watchmakers authenticate every timepiece to ensure genuine quality.
What payment options are available?
We offer Acima lease-to-own plans, credit card payments, and PayPal. Financing options are available for qualified buyers, along with interest-free 3-month layaway programs for most jewelry items.
Can you repair watch bands?
Yes, we rebuild gold, steel, and two-tone watch bands to like-new condition. The process takes 5-8 weeks, with expert re-linking and tightening to restore functionality and appearance.
What is your return policy?
We accept returns within 7 business days for online purchases, provided items are in original condition. In-store purchases qualify for exchange only, with all returns undergoing quality inspection before processing.
Do you offer custom jewelry design?
Yes, our custom design service lets you create bespoke pieces using certified loose diamonds and precious metals. We work closely with clients to develop unique designs for engagement rings, pendants, and special occasion jewelry.
