Business Details
Trusted Jewelry Store in Richmond, VA Since 1900
Founded in 1900, Waller is a pioneering African-American family-owned business that has served Richmond and surrounding regions for over a century. Our legacy began with Marcellus Carrington Waller, who established the company as a watch repair shop and expanded it into a full-service jewelry enterprise. Four generations of Wallers have upheld a commitment to excellence in craftsmanship, offering premium gold, silver, and gemstone jewelry for both men and women. We specialize in precision watch and jewelry repairs, catering to sororities, fraternities, and Masonic organizations. Our memberships in Jewelers of America, the Better Business Bureau, and other industry associations reflect our dedication to ethical practices.Recognized by the Prime Buyers Report as a top Richmond jewelry store, we combine historical expertise with modern customer service. Our team, including master jeweler Richard Waller Jr., maintains a tradition of community service while serving loyal local customers and a growing online clientele. We provide detailed product descriptions, secure shipping, and transparent policies to ensure customer satisfaction. Our Richmond store on Broad Street remains a trusted destination for quality jewelry and personalized service. For over 120 years, we have been crafting timeless pieces that celebrate life's milestones while honoring our heritage of innovation and integrity.
Services
Gold Earrings
Pendants
Ladies Rings
Gents Rings
Chains
Bracelets
Silver Earrings
Ensembles
West Indian Bangles
Symbols of Faith Collections
Details
- Year established: 1900
Highlights and features
- Family-owned since 1900 with four generations of jewelry expertise
- Offers both retail jewelry and precision repair services
- Specializes in Masonic and fraternal organization jewelry
- Maintains active memberships in major jewelry industry associations
- Recognized by Prime Buyers Report as Richmond's top jewelry store
Associations and certifications
- Jewelers of America, Inc.
- Tri-Cities Watchmakers Guild
- The Chronometer Club
- Better Business Bureau
Services
Jewelry Retail
Waller & Company offers an extensive selection of premium gold, silver, and gemstone jewelry including earrings, pendants, rings, and bracelets. Our inventory features both contemporary designs and traditional pieces for special occasions. Customers can find items ranging from simple bands to elaborate diamond-studded creations, with options for both men and women.
Watch Repair
We provide expert watch and clock repair services using traditional techniques passed down through four generations. Our skilled technicians handle both modern and antique timepieces, maintaining the precision and functionality of mechanical and digital watches. This service includes battery replacements, movement repairs, and complete restorations for vintage pieces.
Custom Design
Our master jewelers create custom-designed pieces tailored to individual preferences. This service includes working with clients to develop unique engagement rings, family heirlooms, or specialized fraternity/sorority jewelry. We offer design consultations and use both traditional craftsmanship and modern techniques to realize each client's vision.
Appraisals
We provide professional jewelry appraisal services for insurance, estate planning, or personal knowledge purposes. Our experts assess the quality, authenticity, and market value of various jewelry pieces using industry-standard evaluation methods. This service helps customers understand their jewelry's worth and proper care requirements.
Online Shopping
Our website offers secure online purchasing of select jewelry items with detailed product descriptions and high-quality images. Customers can browse current collections, view pricing information, and complete transactions with multiple payment options. We provide shipping services and clear return policies for online purchases.
Questions
What is Waller & Company's history?
Founded in 1900 by M.C. Waller, we are America's oldest African-American family-owned jewelry business with four generations of continuous operation in Richmond, Virginia.
Do you offer jewelry repair services?
Yes, we provide expert watch and jewelry repair services performed by experienced technicians continuing our tradition of precision craftsmanship since 1900.
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, Discover, American Express, Money Orders, and Certified Checks for both in-store and online purchases.
What is your return policy?
Items may be returned within 5 business days in original condition. Customized or resized items cannot be returned. Please include your receipt with all returns.
Do you ship jewelry orders?
Yes, we offer shipping via UPS with 5-7 day delivery. We recommend insured shipping for all returns and provide packaging instructions for customer protection.
Are your jewelry pieces certified?
We provide detailed product descriptions and work with industry associations to ensure quality standards. For specific certification inquiries, please contact our store directly.
