Our Mission & Values
NW Pro Gear is a family-owned and operated bike shop with a deep passion for cycling and a commitment to sustainability. We prioritize:
- Community: We donate 10% of net sales to local non-profits, fostering a healthy and vibrant community.
- Sustainability: By recycling and refurbishing bikes, we reduce waste and make cycling more accessible.
- Customer Service: We provide personalized attention, expert advice, and reliable repairs to ensure every customer has a positive experience.
Our Services
We offer a comprehensive range of services to cater to all your cycling needs:
Bike Repairs & Tune-ups
- Full-service repairs for all types of bikes
- Precise tune-ups to ensure smooth handling and performance
- Specialized repairs for wheels, brakes, drivetrains, and more
Bike Sales & Rentals
- Extensive selection of new and used bikes for all ages and disciplines
- Certified pre-owned bikes with comprehensive inspections and warranties
- Affordable rentals for exploring the area
Bike Components & Accessories
- Wide variety of high-quality bike parts and accessories
- Expert advice on choosing the right gear for your needs and budget
Expert Advice & Support
- Friendly and knowledgeable staff to answer your questions and address your concerns
- Custom-fitted helmets and safety gear
- Personalized recommendations for routes, events, and local resources
Our Story
NW Pro Gear began in 2014 with a vision to make cycling accessible and enjoyable for everyone. Founder Dimitriy, inspired by his grandfather, found joy in repairing bikes as a hobby. This passion evolved into a mission to share the transformative power of cycling with the community. Today, alongside his nephews Max and X, NW Pro Gear proudly serves Portland and the surrounding areas.
Join us on the journey to empowering people through the joy of cycling!
Customer Satisfaction and Quality Service
NW Pro Gear has received outstanding reviews from customers who have experienced exceptional quality service and dedication to their bike-related needs. Multiple reviewers have praised the expertise and friendly demeanor of the staff, including Dimitriy, Matt, Josh, Matthew, and the rest of the team. They have expressed appreciation for the shop's ability to diagnose and repair complex issues, such as rebuilding back wheels during a pandemic and installing back baskets with meticulous attention to detail.
Attention to Detail and Customer Care
Reviewers have commended NW Pro Gear for their focus on customer care, from providing excellent service and know-how to offering honest and transparent pricing. They have also appreciated the shop's willingness to go above and beyond, such as installing a new bike quickly and providing a year of free tune-ups. Customers have praised the shop's ability to cater to diverse needs, from repairing and servicing bikes to offering a wide range of used and new bikes.
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