You Run Your Business, We Run Your Technology. Be My IT Department
At PC Quest, our mission is to provide comprehensive IT solutions that cater to the unique needs of businesses in Louisville, Kentucky, and beyond. With over 20 years of experience, our team of expert technicians has established a reputation for delivering exceptional, dependable, and cost-effective IT services to organizations of all sizes.
Our Services
We understand that every business is unique, which is why we offer a range of services designed to meet the specific needs of our clients. Whether you require managed services, cloud computing, professional IT services, computer and laptop repair, surveillance design, or other solutions, we are here to help.
Managed Services
Imagine having a team of IT experts monitoring and maintaining your computer network to ensure smooth operation, data security, and disaster recovery. Our managed services offer a range of benefits, including reduced downtime, improved productivity, and increased peace of mind.
Cloud Computing
At PC Quest, we help organizations transition to cloud computing with our pragmatic approach incorporating people, process, technology, and architecture. Our cloud computing services provide lower hardware costs, automatic software updates, and reliable data security.
Professional IT Services
Our team of experienced IT professionals provides on-site support and solutions tailored to your specific needs. We offer reliable expert service and competitive pricing to ensure your IT needs are met efficiently and effectively.
Computer and Laptop Repair
When your computer or laptop breaks down, it can be frustrating and costly. Our experts offer a range of repair services, including virus removals, data backups, data recovery, and upgrades. We strive to get your equipment repaired and back in operation quickly and efficiently.
Surveillance Design
Protect your property and assets with our video surveillance systems. We design and install systems tailored to your specific needs, allowing you to monitor your premises remotely and take proactive measures to prevent theft or vandalism.
Design Services
Our talented graphic and web designers can bring your ideas to life with custom logos, brochures, and websites. Our experienced programmers can develop business applications for web, mobile, or other platforms. Let us help you turn your vision into a reality.
Why Choose Us?
At PC Quest, we pride ourselves on delivering exceptional customer service, fast response times, and affordable pricing. Our experienced technicians provide transparent, competitive solutions that meet the unique needs of our clients.
What Sets Us Apart
- We respond to service requests within 60 minutes or less
- We offer remote support to minimize downtime
- Our technicians communicate in plain English, avoiding "geek speak"
- We guarantee all projects will be completed on time and on budget, with accurate billing
At PC Quest, we strive to build long-term relationships with our clients by providing reliable, cost-effective IT solutions that meet their unique needs. Contact us today to learn more about our services and how we can help your business thrive.
Overview
The reviews for PC Quest Middletown are overwhelmingly positive, with multiple reviewers praising the company's customer service, expertise, and willingness to go above and beyond to resolve issues.
Positive Experiences
Many reviewers have had excellent experiences at PC Quest Middletown. They highlight the attentive and knowledgeable staff, including Josh and Dennis, who are able to fix a wide range of computer issues. The company's commitment to customer satisfaction is evident in their willingness to stay late to help customers, as seen in one reviewer's experience. The reviewers also praise the company's professionalism, honesty, and fair pricing.
Exceptional Service
Several reviews stand out for their exceptional service. One reviewer had a sudden loss of their work computer due to impact damage and was assisted by Josh, who stayed late to help retrieve important business information. Another reviewer had to rapidly transition to teaching online and was grateful for PC Quest Middletown's help. The owners and staff were praised for their empathy and willingness to help.
Mixed Experience
One reviewer had a poor experience at PC Quest Middletown. They reported that a technician accidentally deleted their specialized business software, leading to a costly process to recover the data. The company did not offer a refund, apology, or compensation for the inconvenience.
Negative Experience
The negative experience was due to a technical issue, resulting in the loss of important business data.
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