Why Choose Spring Valley? Community, Relationships, Trust.
For over 25 years, Spring Valley Bank has been committed to serving the financial needs of individuals, families, and businesses in the Greater Cincinnati Area. Our story began in 1997 when Gerald Robinson, a local attorney, entrepreneur, and real estate developer, founded the bank with the vision of creating a community bank that would offer personalized service and tailored lending solutions.
Our History & Motto
Since our inception, we have remained dedicated to our mission of strengthening our customers and the community through personalized banking and real estate investing. Our unique approach to lending is centered on understanding the specific needs and circumstances of each customer, rather than relying on impersonal criteria. This approach has enabled us to build strong relationships with local businesses and individuals, allowing us to provide tailored financial solutions that meet their unique needs.
Our Services
Spring Valley Bank offers a range of financial services, including:
Real Estate Investing
- Fix & Flip: Unlock value in distressed and undervalued properties to rehab and sell.
- Construction: Finance new development opportunities, from shovel-ready lots to teardown projects.
- Commercial: Finance apartment buildings, offices, industrial spaces, and retail strips.
Personal Banking
- Full-Service Banking: Enjoy banking in your community, with loans to neighborhood small businesses and sponsorships of community initiatives.
- SV CDs: Earn competitive interest rates and secure yields with our CDs.
Investment Lending
- Home Mortgages: Finance your dream home or refinance your existing mortgage.
- Loan Consultants: Our experienced team will work with you to create a customized lending solution.
What Sets Us Apart
- Community Banking: Our relationships are built on trust, understanding, and personalized service.
- Relationship Banking: We know our customers, and we take the time to understand their unique needs and circumstances.
- Local Roots: We are rooted in the community, with a strong commitment to local growth and development.
Our Team
At Spring Valley Bank, we pride ourselves on having a team of experienced and dedicated professionals who are committed to providing exceptional service to our customers. Our team is led by:
- Alex Brock, President & CEO
- Ken Robinson, Managing Director
- Melissa Colina, Executive Administrator
- JoAnne Ruff, Vice President of Operations
- Jane Miller, Head of Lending
- Paula Stenger, Lending Coordinator
- Lynn Hartmuth, Sr. Loan Processor
- Fred Harms, Credit Analyst
- Jessica Papp, Marketing Director
- REmo Loreto, Sr. Loan Consultant
- Beshka Fairbanks-Hunt, Loan Consultant
- Ayisha Ranford, SR. Customer Service Rep
- Eva Plattenburg, Customer Service Rep
- Rinda Rowe, Customer Service Rep
- Sheryl Robbins, Customer Service Rep
Invest In Your Future
At Spring Valley Bank, we understand that investing in your future requires experience, expertise, and personalized service. Our team of professionals is committed to helping you achieve your financial goals. Contact us today to learn more about our services and how we can help you invest in your future.
Excellent Customer Service and Professionalism
The reviews for Spring Valley Bank are overwhelmingly positive, with every reviewer giving the bank a 5-star rating. The common theme among the reviews is the exceptional customer service and professionalism of the bank's employees. The reviewers praise the bank's responsiveness, efficiency, and willingness to work with them to meet their needs.
Personalized Attention and Local Focus
Many reviewers highlight the bank's personalized attention and commitment to working with individuals, rather than just large corporations. This personalized approach allows the bank to understand the unique needs of each customer and provide tailored solutions.
Efficient and Timely Service
The reviewers also appreciate the bank's efficient and timely service, with one reviewer even closing a deal in just 7 days. The bank's ability to provide quick and seamless transactions is a major selling point for its customers.
Lending Options and Competitive Rates
In addition to its excellent customer service, the bank offers competitive lending options and competitive rates, making it an attractive choice for individuals and businesses looking for financial solutions.
One Disappointing Experience
Unfortunately, one reviewer had a negative experience with the bank, citing poor communication and high interest rates. This reviewer ultimately chose to take their business elsewhere.
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