Business Details
8 Years
experience
Emergency
services
Your Trusted Property Management Partner in Costa Mesa, CA
Genuine Property Management is a pioneering force in property management services across Orange County and Long Beach. Founded six years ago, we've rapidly grown to oversee 600+ properties by combining innovative strategies with value-driven solutions. Our team specializes in tenant screening, property marketing, maintenance coordination, and financial reporting while maintaining a client-centric approach. We operate without long-term contracts, ensuring our performance continually earns client trust. Our 24/7 emergency maintenance center and 60-day money-back guarantee demonstrate our commitment to reliability.With expertise in residential, commercial, and industrial properties, we leverage technology and hands-on management to optimize returns for property owners. Our transparent operations through AppFolio software and comprehensive service packages set industry standards. Backed by positive client testimonials and a proven track record, we prioritize trustworthiness through clear communication and ethical practices.
Services
Tenant Screening
Property Maintenance
Rent Collection
Financial Reporting
Lease Administration
Vendor Management
Property Inspections
Marketing Services
Eviction Assistance
Online Portals
Details
- Year established: 2018
Highlights and features
- 24/7 emergency maintenance center for urgent repairs
- Month-to-month service with no long-term contracts
- 60-day money-back guarantee for client confidence
- 3D virtual tours for enhanced property marketing
- Nationwide tenant screening with credit and eviction checks
What people say
24/7 responsive team
Quick repair solutions
Professional tenant screening
Transparent financial reporting
User-friendly online portals
Services
Tenant Screening
Our comprehensive tenant screening process includes nationwide eviction checks, credit history analysis, and criminal background investigations. We implement strict verification protocols to ensure quality tenant placement while minimizing risks for property owners. Our system combines automated checks with manual verification to maintain high standards in tenant selection.
Property Maintenance
24/7 emergency maintenance services address urgent repair needs while scheduled inspections ensure property compliance. Our vendor network handles everything from routine upkeep to major renovations with guaranteed response times. We provide detailed repair reports and photographic documentation for all service requests.
Rent Collection
We manage secure online rent payments through multiple channels including bank transfers and credit cards. Our system automates payment reminders and late fee calculations while ensuring same-day deposits. Owners receive guaranteed rent proceeds on the 10th of each month via ACH transfer.
Financial Reporting
Monthly financial statements include detailed income/expense reports with invoice documentation. Our AppFolio integration provides real-time access to financial data while maintaining complete transparency. We handle tax documentation and year-end reporting for all managed properties.
Lease Administration
We handle complete lease lifecycle management from initial agreements to renewals and terminations. Our system ensures compliance with local regulations while maintaining digital records of all signed documents. We provide automated lease reminders and market analysis for competitive pricing.
People
Marcel Ford
Leader & Educator
With over 15 years of property management experience, Marcel leads Genuine Property Management's strategic growth while maintaining hands-on client engagement. His expertise in real estate operations and vendor coordination drives our service excellence.
Shannon Sunde
Property Manager
Shannon specializes in residential property management with a focus on tenant relations and property compliance. Her background in real estate law ensures all operations meet California's strict regulatory requirements.
Bette Lloyd
Property Manager
Bette manages commercial properties with expertise in lease administration and financial reporting. Her 12-year industry experience contributes to our high tenant retention rates and operational efficiency.
Carol Estrada
Vacancy Director
Carol oversees tenant placement operations, handling over 5,000 monthly inquiries. Her team ensures rapid vacancy filling through targeted marketing and efficient screening processes.
Alan Hernandez
Maintenance Coordinator
Alan manages our 24/7 repair center, coordinating 100+ monthly service requests. His background in construction management ensures quality vendor performance and timely repair completion.
Questions
What property management fees do you charge?
We charge 7% for single-family homes, 6.5% for 2-4 units, 6% for 5+ units, and 5% for commercial properties. All services are included with no additional fees.
How do you handle emergency repairs?
Our 24/7 repair center responds immediately to emergencies. Technicians are dispatched within 2 hours for critical issues like water leaks or HVAC failures.
Do you require long-term contracts?
No, we operate on month-to-month agreements. Our performance must earn your business every day without contractual obligations.
What screening process do tenants undergo?
Applicants receive credit checks, eviction history reviews, criminal background checks, and employment verification through our automated system with manual validation.
How do you market rental properties?
We use professional photography, 3D virtual tours, and listings on 28+ platforms including Zillow and Realtor.com to maximize property exposure.
What financial reporting tools are available?
Our AppFolio portal provides real-time access to monthly statements, invoices, tax documents, and payment histories with customizable reporting options.
