Out-of-the-box thinking in a structured way
Our Company Overview
Au Terre Properties, Inc. is a full-service property management company specializing in residential properties. With over 30 years of experience, our company has accumulated a tremendous amount of knowledge, experience, and expertise in the property management industry. Our portfolio consists of buildings in Orange County and Southern Los Angeles County, ranging from single-family homes, townhouses, and condominiums to small units and apartment buildings.
Our Values
At Au Terre Properties, Inc., we believe in a set of core values that guide our decision-making and interactions with our clients and team members. These values are:
- Integrity: We strive to maintain the highest level of honesty and ethics in all our dealings.
- Accountability: We take ownership of our actions and hold ourselves accountable for our results.
- Hard Work: We understand that hard work and dedication are essential to achieving our goals.
- Positive Attitude: We believe that a positive attitude is crucial in overcoming challenges and achieving success.
- Excellence: We strive to deliver exceptional results and performance in all aspects of our business.
- Respect: We believe in treating others with respect and kindness, regardless of their position or background.
- Compassion: We understand the importance of empathy and compassion in building strong relationships with our clients and team members.
- Team Orientation: We believe in the importance of teamwork and collaboration in achieving our goals.
- Innovation: We encourage innovation and creativity in all aspects of our business.
- Achievement Focused: We are driven to achieve success and will stop at nothing to achieve our goals.
- Consultative: We believe in involving our clients and team members in the decision-making process to ensure that everyone is aligned and working towards the same goals.
Our Services
At Au Terre Properties, Inc., we offer a broad spectrum of property management services to assist our owners/investors. These services include:
- Rental Property Management: We manage rental properties, including finding tenants, collecting rent, and handling maintenance and repairs.
- Property Maintenance: We handle all maintenance and repair needs to ensure that properties remain in excellent condition.
- Accounting and Financial Services: We provide detailed financial reports and accounting services to help our clients make informed decisions about their properties.
- Rent Collection: We handle rent collection and ensure that payments are made in a timely manner.
- Tenant Screening: We conduct thorough tenant screening to ensure that tenants are qualified and responsible.
Our Process
Our process is a systematic, goal-driven approach designed to create financial and strategic alignment between investors and property managers. We achieve this by:
- Conducting thorough property assessments to identify areas for improvement
- Developing customized management plans to meet our clients' unique needs and goals
- Implementing best practices in property management to ensure optimal performance
- Conducting regular property inspections and reporting
- Providing detailed financial reports and accounting services
- Continuously monitoring and evaluating our performance to ensure that we are meeting our clients' expectations
Our Clients
At Au Terre Properties, Inc., we understand the importance of building strong relationships with our clients. We believe in being open, transparent, and responsive to our clients' needs and concerns. We strive to provide exceptional service and perform above expectations to ensure that our clients are satisfied and successful in their property management endeavors.
Disappointing Experience
Reviewers express frustration with their experience dealing with the company. According to Shelly Snyder, her family made an appointment to view a condo at one of their properties, but upon arrival, they received a text stating that the units had been rented without any prior notice or explanation. The reviewer was left feeling unvalued and ignored, as the company failed to provide adequate customer service.
Lack of Communication
The lack of communication is a recurring theme in this review. The estate agent failed to inform the family about the changes in the rental status, leaving them feeling disorganized and inconvenienced. This lack of transparency and consideration for the customer's time is unacceptable and has led to a negative review.
Poor Customer Service
The reviewer also highlights the poor customer service provided by the company. Despite the inconvenience caused, the family did not receive a satisfactory response from the company, leaving them disappointed and frustrated with their overall experience.
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