Who We Are
Infinity Residential is a residential property management company based in Orange County, California, driven by a passionate team of professionals dedicated to offering industry-leading property management services for residents and property owners. We pride ourselves on building reliable, transparent, and performance-driven relationships with our clients.
Our Vision
Our mission is to provide outstanding property management services that enhance the lives of residents and maximize the value of investment properties. We leverage technology, data-driven insights, and a client-centered approach to empower both tenants and owners.
Our Services
We offer a comprehensive range of services designed to meet the diverse needs of our clients:
For Residents
- Responsive tenant screening and selection
- Online rent payment and automation
- Comprehensive maintenance and repair management
- Secure online communication and resident portal access
- Dedicated support and personalized attention
For Owners
- Property marketing and tenant acquisition
- Detailed financial reporting and budgets
- Routine property inspections and maintenance
- Tenant placement and eviction support
- Strategic guidance on regulations and market trends
Our Team and Technology
Our team consists of experienced professionals with extensive knowledge in property management, backed by advanced technology solutions. We utilize AppFolio Property Manager - a comprehensive property management software - to streamline our processes, optimize communication, and enhance transparency.
Our Areas of Expertise
From multi-unit apartment buildings and single-family homes in vibrant communities to luxury properties and waterfront estates, we manage a diverse portfolio across Orange County and beyond. Our expertise extends to:
- Apartment communities in Tustin, Huntington Beach, Garden Grove, and Anaheim
- Single-family homes in Irvine, Lake Forest, Fullerton, and Newport Beach
- Premier properties in South Bay and San Clemente
Join Us
Whether you're seeking a new home in Orange County or require effective management for your investment property, choose Infinity Residential. Contact us today and experience the difference our commitment and expertise can make.
Poor Customer Service
Many reviewers expressed frustration with the poor customer service they received from the property management company. They reported being ignored, hung up on, and dealing with unresponsive and unprofessional employees.
Unreliable Maintenance and Repairs
Several reviewers mentioned issues with maintenance and repairs, including dirty apartments, broken promises, and unnecessary fees. Some even reported being threatened with legal action despite having auto-pay set up.
Unhelpful Property Managers
Multiple reviewers had negative experiences with specific property managers, including Nancy and Billy, who were described as unprofessional, irresponsible, and rude.
Communication Breakdowns
Communication was a major issue, with reviewers reporting that phone calls and messages went unanswered, and that the company's website and online payment system were unreliable.
Fees and Charges
Reviewers were upset about being charged unnecessary fees, including cleaning fees and parking fees, despite following the rules and leaving their apartments in good condition.
Technical Issues
One reviewer reported that the company's website was difficult to use, and that their online payment system failed to process payments, leading to missed rent and threats of legal action.
Positive Experiences with Technicians
One reviewer did have a positive experience with the company's technicians, who they found to be friendly, informative, and hardworking.
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