Let's blaze your trail together.
At Blaze Credit Union, we're driven by Midwestern values of community, integrity, and hard work. We care about you, your wishes, and your well-being. As a credit union, we're committed to helping you achieve your financial goals and blaze your own trail.
Our Story
We've been guiding people like you since 1931, providing personalized financial services to individuals and families. Our story is one of commitment, dedication, and a passion for helping others. We're proud of our heritage and the values that have shaped us into the credit union we are today.
Our Services
We offer a wide range of financial services designed to meet your unique needs. From savings and checking accounts to home loans, mortgage refinancing, and investment services, we've got you covered. Our team of experts is dedicated to providing personalized guidance and support to help you achieve your financial goals.
Our services include:
- Savings and Money Market accounts
- Checking accounts with rewards and benefits
- Home loans, mortgage refinancing, and home equity loans
- Investment and retirement services
- Personal, vehicle, and student loans
- Visa credit cards with rewards and benefits
- Financial calculators and planning tools
- Digital services for easy account management
Our Values
At Blaze Credit Union, we're committed to living our values every day. We believe in:
- Community: We're dedicated to serving our members and the communities we serve.
- Integrity: We operate with transparency, honesty, and integrity in all we do.
- Hard Work: We're committed to working hard to deliver exceptional service and support.
- Caring: We genuinely care about our members and their well-being.
Our Mission
Our mission is to help you blaze your own trail, achieving your financial goals and living your best life. We're here to support you every step of the way, providing personalized guidance, expert advice, and innovative financial solutions.
Customer Service Issues
Many customers have expressed frustration with the customer service of Blaze, formerly Hiway Federal Credit Union. Some have reported being transferred multiple times and experiencing difficulty in resolving simple issues. The merger with Spire seems to have caused disruptions in service, with some customers complaining about the lack of assistance.
Negative Reactions to Merger
Some customers are unhappy about the merger, with one reviewer calling the new name "Blaze" unprofessional. Others have expressed frustration about changes to their accounts and difficulty in accessing their funds.
Positive Experiences
On the other hand, many customers have reported positive experiences with Blaze, praising the friendly and helpful staff at various branches. Some have mentioned the convenience of online banking, paperless statements, and the ease of opening an account.
Appreciation for Specific Branches
Several reviewers have praised specific branches, including the Minneapolis branch, for their excellent service and friendly staff.
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