A Healthy Pet is a Happy Pet!
Who We Are
At Ardent Residential, we pride ourselves on being a premiere residential management company, dedicated to providing exceptional services to our clients. Established in 2016, our team of experts is committed to delivering friendly, professional service to our board, residents, and families, as well as the service providers who make our communities thrive. Our core values are rooted in critical listening and swift action on the feedback we receive, ensuring that our clients receive the highest level of service.
Our Services
We offer a comprehensive range of services designed to meet the unique needs of each community we serve. Our services include daily operations, financial management, homeowner login, and much more. Whether you're a board member, resident, or service provider, we are committed to providing tailored solutions to meet your specific needs.
Residential Management Services
Our residential management services are designed to simplify the complex task of property ownership. From routine inspections to emergency repairs, we handle everything, ensuring that your property is maintained to the highest standards. Our services include:
- Daily Operations: We handle everything from routine tasks to unexpected emergencies, ensuring your property is well-maintained and maintained.
- Financial Management: Our experienced accounting team manages your budget and financial reports accurately and efficiently.
HOA Management Services
Effective management requires specialized skills, and that's where we come in. As an HOA management company, we bring industry expertise and a range of services that make community living a breeze. Our services include:
- Accounting and Budgeting: We manage your budget and financial reports accurately and efficiently.
- 24/7 Maintenance: We handle emergencies and routine maintenance tasks, ensuring your property is well-maintained and maintained.
- Legal Compliance: Our experts stay up-to-date with laws and regulations, ensuring compliance and minimizing risks.
Why Choose Us
At Ardent Residential, we understand the importance of choosing the right partner for your community. That's why we're committed to delivering exceptional service, tailored solutions, and unparalleled expertise. Our team is dedicated to making community living easier and more enjoyable for our residents and board members.
Meet Our Team
Our leadership team is composed of industry experts with a proven track record of success. Meet our team leaders:
- Colby Shear, Director of Operations
- Chris Simpson, Director of Association Management
- Anthony Rosario, Director of Accounting
- Erin Huergerich, Director of Business Development
- Josh Zane Morton, Director of Business Services
- Monica Carmody, Director of Recruiting
- Judith L. Walda, Operations Associate
- Rupa Thakkar, Client Success Team Leader
Poor Performance Evaluation
Financial Management
Several reviewers have expressed concerns about Ardent Residential's financial management abilities. One reviewer, a professional HOA manager, pointed out that the company missed financial reports, ignored emails, and misplaced $20,000 in a reserve account. Another reviewer complained about Ardent's inability to provide timely financial information.
Communication Issues
Communication is a major concern for many reviewers. Some reported difficulty in getting responses from Ardent, while others felt ignored or ignored, including one reviewer who experienced delayed or missing financial reports. Another reviewer mentioned that Ardent stopped responding in a timely manner, and someone else reported being restricted to interacting with unlicensed customer service representatives.
Maintenance and Repair
A lack of maintenance and repair is also a significant issue. Reviewers complained about neglected tasks, such as cleaning and pressure-washing a perimeter fence, and an ongoing issue with a broken monument sign light.
Administration and Governance
Concerns have been raised about Ardent's administration and governance. One reviewer felt that a community meeting was unprofessional and ineffective, and another reported that the company ignored their requests for a special meeting.
Poor Customer Service
Reputable reviewers reported poor customer service, including difficulty with collections agencies, delays, and denied refunds. Another reviewer experienced difficulties with autopay and was charged excessive fees.
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