Simplifying Your Life, One Property at a Time.
At HomeOwners Advantage, we understand that every community is unique, with its own personality and set of needs. That's why we take the time to get to know our clients, tailoring our services to meet their specific requirements. From managing a property's financial and aesthetic needs to facilitating smooth communication between association members, we've got you covered. We pride ourselves on being efficient, effective, and accountable to all our clients' needs.
Our Team of Experts
Our leadership team comprises experienced professionals with a deep understanding of the property management industry. Our President and CEO, Richard Hagan, has over 40 years of experience in global business and has led HomeOwners Advantage to become a recognized authority in urban high-rise management in the Southeast. Our Vice President of Operations and Development, Jason Welchel, has over 25 years of experience in multi-family portfolio management. Julie Ketner, our Director of Transitions and Compliance, brings over 23 years of experience in asset management, operations, energy efficiency, and contract negotiations. Kathy Maitlen, our Director of Operations, has over 25 years of leadership in the property management industry. Natalie Wong Guillet, our Vice President of Finance and Accounting, has over 34 years of experience in accounting and real estate. Finally, Elliott Penso, our Qualifying Broker, has over 30 years of experience in real estate and has served as the Director of Real Estate for the State of Georgia.
Our Services
At HomeOwners Advantage, we offer a range of services designed to simplify your lifestyle and enhance your property's value. These services include:
- Financial Management: We provide expert financial management services, including budgeting, accounting, and auditing.
- Property Maintenance: Our experienced team of contractors and vendors ensures that your property is well-maintained and well-maintained.
- Communication: We facilitate communication between association members, ensuring that everyone is informed and involved.
- Reporting: We provide regular reporting on your property's financial and operational performance.
- Compliance: Our team ensures compliance with local, state, and federal regulations.
- Community Engagement: We foster a sense of community among association members, ensuring that everyone feels welcome and involved.
Why Choose HomeOwners Advantage?
At HomeOwners Advantage, we believe that our unique approach to property management sets us apart. By combining our expertise in finance, operations, and customer service, we provide a comprehensive solution for our clients. Our annual customer service satisfaction rating consistently exceeds 90%, and we're proud of our reputation for delivering exceptional service and results.
Get Started Today
At HomeOwners Advantage, we're committed to simplifying your lifestyle and enhancing your property's value. Contact us today to learn more about our services and how we can help you achieve your goals.
Management Issues
The majority of reviewers have expressed negative experiences with Homeowners Advantage, citing poor management practices, incompetence, and lack of customer service. Many reviews highlight the inconsistent and unprofessional behavior of certain executives and property managers. One reviewer even reported being robbed by another unit owner due to the property management company's failure to implement Standard Operating Procedures (SOPs) for checking packages out to residents.
Lack of Transparency and Accountability
Several reviewers have accused the company of being dishonest, dismissive, and unresponsive to resident concerns. One reviewer reported having to open a US postal service investigation and file a police report due to the company's inaction in resolving a package theft issue. Another reviewer claimed that the company falsified a closing letter, resulting in an unexpected balance due amount and a lack of returned payments.
Quality of Service and Maintenance
Some reviewers have praised the company's management team for their responsiveness and attentiveness, citing improvements in the community's safety, cleanliness, and overall quality. However, these positive comments are vastly outnumbered by the negative reviews highlighting the company's shortcomings in these areas.
Conclusions
The overwhelming consensus among reviewers is that Homeowners Advantage is a subpar management company that fails to provide adequate customer service, is incompetent in their management practices, and prioritizes profits over resident concerns.
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