Where Every Piece Tells a Story
At St. Matthews Jewelers, we are dedicated to providing exceptional service and unparalleled expertise in the world of jewelry and timepieces. With a rich history dating back to 1982, our family-owned business has been trusted by generations of customers who value quality, craftsmanship, and personalized attention.
Our Story
Billy's grandfather went into business to provide optical as well as jewelry services, a common practice years ago. During World War II, his store made eyeglasses for the Navy; but when son Bill Lawson took the helm, he began to focus only on jewelry. Today, St. Matthews Jewelers is proudly owned and operated by Billy Lawson and his wife Kelly, who are committed to continuing the tradition of excellence and customer satisfaction that has been the hallmark of our business for over 35 years.
Our Services
At St. Matthews Jewelers, we offer a wide range of services to cater to our customers' diverse needs. From custom jewelry design to expert watch and jewelry repair, engraving, and buying gold and other precious metals, our team of skilled professionals is dedicated to providing exceptional quality and personalized service. Whether you're looking for a unique piece of jewelry, a high-quality timepiece, or simply seeking expert advice on caring for your treasured possessions, we invite you to experience the St. Matthews Jewelers difference.
Custom Jewelry Design
Our skilled designers will work closely with you to create a one-of-a-kind piece of jewelry that reflects your personal style and preferences. From engagement rings to custom-made pieces, we use only the finest materials and techniques to craft jewelry that is both beautiful and enduring.
Expert Watch and Jewelry Repair
Our expert technicians are trained to repair and restore your treasured timepieces and jewelry to their former glory. From routine maintenance to complex repairs, we use only authentic parts and materials to ensure that your possessions are restored to their original condition.
Buying Gold, Silver, and Platinum
We offer top prices for your gold, silver, and platinum items, and our experts will evaluate your items and provide a fair and honest assessment of their value.
Engraving and Personalization
Make your gift or treasured possession even more special with our expert engraving and personalization services. From romantic messages to names and dates, our skilled team will work with you to create a truly unique and meaningful piece.
Hours of Operation
Monday: CLOSED
Tuesday: 10am to 5pm
Wednesday: 10am to 5pm
Thursday: 10am to 5pm
Friday: 10am to 5pm
Saturday: 10am to 2pm
Sunday: CLOSED
Address
3634 Brownsboro Rd., Louisville, KY 40207
Contact Us
Phone: (502) 896-2707
Excellent Customer Service and Quality Products
The majority of customers have praised St. Matthews Jewelers for their exceptional customer service, quality products, and personalized experience. Many reviewers have praised Billy, the owner, for his friendly and helpful nature. They have also appreciated the free ring cleaning and battery replacement services.
Negative Experiences
However, some customers have had negative experiences with the store. Some issues include poor warranty service, unfulfilled promises, and rude staff behavior. A few reviewers have reported instances where the store did not honor their warranties or stand behind their work.
Specific Issues
Some specific issues mentioned include:
- A customer's expensive watch was not repaired correctly, and the store did not follow their warranty policy.
- A customer's antique family heirloom was broken during a ring sizing process, and the staff was rude and unhelpful.
- A customer's tennis bracelet was repaired incorrectly, and the store wanted to charge extra to fix their own mistake.
- A customer had a poor experience with a staff member who questioned the authenticity of their 14K gold watch band.
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