Where Home & Lifestyle Converge
Who we are
E-Central Credit Union is a member-owned financial institution dedicated to empowering our community through personalized financial services and educational resources. Founded in Pasadena, California, we have served Southern California residents throughout Los Angeles County for over 60 years. Today, we boast over 53,000 members and over $850 million in assets.
Our Mission
Our mission is to provide our members with a wide range of competitively priced financial services and educational resources to help them achieve their financial goals and build a secure financial future. We aim to foster a strong and supportive relationship with each member, offering personalized guidance and solutions tailored to their unique needs.
Our Services
We offer a comprehensive array of financial services including:
Personal Banking
- Personal Checking and Savings accounts
- Individual Retirement Accounts (IRAs)
- Insurance coverage
- Extras like mobile banking and online bill pay
Loan Solutions
- Mortgages and home equity loans
- Auto and personal loans
- Credit card consolidation and personal loans
- Student loan consolidation
- Consumer loans, including personal loans and auto loans
Specialized Services
- Business checking and savings accounts
- Business loans for growth, expansion and real estate
- Merchant services and Digital & Cash Management solutions
- SBA loan programs
Dedicated to Financial Education
We believe in empowering our members through financial education. We offer various workshops and resources on topics like understanding your credit score, homeownership basics, and car-buying strategies.
Member-Focused Approach
At E-Central Credit Union, our members are at the heart of everything we do. We prioritize personalized service, transparency, and fair pricing. Our dedicated team of professionals is always ready to assist you with your financial needs and answer your questions.
Join us and experience the E-Central difference!
Positive Reviews
Five-star reviews praised the exceptional customer service, professionalism, and integrity of E Central Credit Union staff. One reviewer, Sara Hurley, felt immediately at home when visiting the credit union, citing the staff's honesty, teamwork, and respect. Another reviewer, Arnold Da Silva, appreciated the patience and help provided to a cousin who was dealing with fraud. Santrece Sanders thanked the ladies at the branch for their hard work and dedication to providing phenomenal customer service.
Five-star reviews also highlighted the competitive interest rates and fees offered by E Central Credit Union. Ed Sniecienski recommended the credit union for its mortgage refinancing services, praising the professional staff and efficient process. Finally, one reviewer, Yaboynoy, noted that the interest rates were attractive, although the customer service experience was disappointing.
Negative Reviews
Negative reviews criticized the credit union's customer service, revealing frustrating experiences with automated systems, long wait times, and unhelpful representatives. One reviewer, Olga Rivero, detailed the difficulties in reporting an expired card and receiving a replacement, with multiple hang-ups and automated system failures. Another reviewer, Michelle Arce, expressed disappointment with the mobile deposit process, citing misleading timing information. Diablo Moreno lamented the numerous fees charged for low balances and late payments.
Other negative reviews highlighted incompetence, citing lengthy delays in processing requests, such as Lupe Robles' wait since 2005 for a pink slip on a car loan. Yaboynoy also criticized Ray's condescending attitude towards a customer. Arnold Da Silva was annoyed by the hassle of closing an account, which required multiple calls and unhelpful responses.
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