Here at Surf City Inn & Suites, we pride ourselves on providing a warm and inviting atmosphere for our guests, along with modern amenities that cater to the needs of the modern traveler. Our family-friendly hotel is located in the heart of Santa Cruz, California, just a short walk from the famous Santa Cruz Beach Boardwalk and within easy reach of top attractions, popular restaurants, and premium shopping centers.
Our Services
Our hotel offers a range of services designed to make your stay with us as comfortable and enjoyable as possible. From complimentary WiFi and self-parking to a year-round indoor swimming pool and hot tub, we've thought of everything to make your stay with us a memorable one. Our smoke-free hotel also features family rooms, multilingual staff, kids' TV channels, and premium cable channels to cater to the needs of all our guests.
Whether you're looking for a relaxing getaway or an action-packed adventure, our convenient location puts you within easy reach of the best that Santa Cruz has to offer. From scenic walks along the Santa Cruz Riverwalk to thrilling rides at the Beach Boardwalk, there's something for everyone in this beautiful coastal city.
Our Accommodations
Our newly renovated guest rooms and suites are designed with comfort and style in mind. With a range of room types to choose from, including rooms with kitchenettes and multi-room suites with king and queen beds, we have the perfect accommodation for you. Every room features modern decor and lifestyle amenities to make your stay with us a memorable one.
Discover Santa Cruz
Santa Cruz is a city that has something for everyone. From the thrill of the Beach Boardwalk to the tranquility of the Santa Cruz Riverwalk, there's no shortage of things to see and do in this beautiful coastal city. Take a stroll along the beach, visit the Santa Cruz Museum of Natural History, or simply enjoy the laid-back atmosphere of this charming city.
Stay with Us
So why not come and experience the best of Santa Cruz with us? Book your stay at Surf City Inn & Suites today and discover why we're the perfect choice for families, couples, and solo travelers alike.
Poor Customer Experience
Several reviewers had poor experiences with the hotel's customer service. They reported being treated rudely, with no empathy or understanding. One reviewer was asked to leave due to a misunderstanding about their autistic son, and another reviewer was not refunded after canceling their stay due to a family emergency.
Dirty and Unmaintained Rooms
Many reviewers were unhappy with the cleanliness and maintenance of the rooms. They reported finding hair, pubic hair, and bloodstains on the beds and walls. Some reviewers also mentioned that the rooms were not cleaned properly, with issues like dirty carpets and towels.
False Advertising
Some reviewers felt that the hotel's advertising was misleading. They were promised amenities like an indoor pool and hot tub, but found that they were not available or were not as advertised. Others were promised a refund but did not receive one.
Location
One of the few positives mentioned was the hotel's location, which is close to the beach and boardwalk. Some reviewers appreciated the convenience of the location, but many felt that it was not enough to make up for the hotel's other shortcomings.
Poor Value
Many reviewers felt that the hotel was overpriced for the quality of service and amenities provided. They mentioned that the rooms were small, with issues like no dresser, no closet, and no fan.
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