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Nestled in the heart of Grand Junction, M Monument Behavioral Counseling is a compassionate community of Licensed Professional Counselors dedicated to empowering individuals, couples, and families on their journeys towards mental well-being. We believe in fostering genuine connections and providing tailored therapeutic interventions to meet your unique needs.
Our Approach
At M Monument Behavioral Counseling, we understand that mental health is a multifaceted issue. Our experienced therapists utilize diverse therapeutic modalities to create a personalized plan for each client. We offer:
- Play Therapy: For children and adolescents to express themselves creatively and process trauma or emotional challenges.
- EMDR (Eye Movement Desensitization and Reprocessing): To process traumatic memories and reduce their negative impact on daily life.
- Motivational Interviewing: To develop accountability, address ambivalence, and commit to lasting change.
- CBT (Cognitive Behavioral Therapy): To identify negative thinking patterns and modify behaviors to achieve greater emotional stability.
Meet Our Therapists
Our team comprises compassionate and highly skilled professionals:
Melissa Posta, MA, LPC: With extensive experience in treating children, families, and adults, Melissa utilizes diverse approaches to address trauma, ADHD, anxiety, depression, and various childhood disorders.
Lyla Jensen, MA, LPC: Passionate about helping adolescents and adults heal from trauma, Lyla employs art therapy, EMDR, and CBT to empower clients to thrive.
Kimberly Ditzler, MA, LPC: Providing holistic care, Kimberly utilizes a client-centered approach, integrating evidenced based therapies like CBT, DBT, and motivational interviewing to foster self-awareness and growth.
Dedicated to Your Wellbeing
At M Monument Behavioral Counseling, we are dedicated to providing a safe and supportive environment where you can feel comfortable and respected. We offer both telehealth and in-person sessions to accommodate your individual needs and preferences. Our therapists will work collaboratively with you to:
- Identify and address underlying issues
- Develop coping mechanisms and strategies
- Build resilience and self-confidence
- Achieve your therapeutic goals and achieve lasting change
Customer Service Issues
The reviews highlight significant issues with the customer service provided by the company. Incompetence is a major concern, as evidenced by the customer's poor experience. The reviewer, Gregory Fetterg, was promised a callback, which never materialized, and subsequently had their appointment scheduled with someone else, leaving them feeling frustrated and disillusioned.
The customer service representative, Trish, failed to follow through on her commitments, blaming the customer for the blunder, which added insult to injury. The reviewer felt their mental health was disrespected and dismissed during the interaction.
Lack of Accountability
The company's lack of accountability and responsibility for their mistakes is apparent in this review. The customer service representative's inappropriate behavior and lack of empathy only exacerbate the situation. The reviewer's emotional distress and disappointment are palpable, making it clear that the company's service fell woefully short of expectations.
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