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Compassionate Care, Empowering Lives

Welcome to Spokane Psychology and Neuropsychology, P.S. (SPAN), your trusted provider of psychological and neuropsychological services in Spokane, Washington, and Coeur d'Alene, Idaho. At SPAN, we are dedicated to offering comprehensive assessment and treatment services for a wide range of psychological and neuropsychological disorders across the lifespan. Our specialty populations include, but are not limited to, clinical depression, anxiety disorders, couples, neurological disorders such as dementia and MS, ADD, parenting concerns, presurgical screening, chronic pain, stress, and postconcussion syndrome.

Our approach to patient care is centered on identifying the diagnostic presentation and then offering evidence-based therapies to address the condition as needed. We value the dignity and unique situation of each patient referred to SPAN and see ourselves as part of the care continuum. We provide consultation and regular status reports to all referral sources while respecting the privacy rights of each patient. We are honored to assist other providers with their patients and strive to deliver exceptional care to every individual who walks through our doors.

Services Offered

At SPAN, we take pride in offering a wide range of services designed to meet the unique needs of our patients. Our services include:

Timely Consultation and Coordination of Care

We believe in the importance of timely and ongoing consultation with primary and specialty providers to coordinate care effectively. Our team works closely with other healthcare providers to ensure a comprehensive and seamless treatment approach.

24-Hour On-Call Service

At SPAN, we understand that mental health issues can arise at any time. That's why we provide 24-hour on-call service for patients who may require crisis intervention. Our team is always available to provide the support and care that our patients need, no matter the time of day or night.

Quality Assurance Activities

At SPAN, we are committed to delivering the highest quality of care possible. That's why we conduct ongoing quality assurance activities in our clinic to ensure that our patients are making progress and receiving appropriate management of care.

Biofeedback Therapy

Biofeedback therapy is a non-drug treatment that helps patients learn to control bodily processes that are normally involuntary, such as heart rate, blood pressure, or muscle tension. At SPAN, we offer biofeedback therapy to help our patients manage a variety of conditions, including chronic pain, anxiety, and stress.

Insurance Coverage

At SPAN, we work with most insurers and also offer fee-for-service arrangements. We provide courtesy verification of a patient's insurance benefits at no cost to the patient.

Specialized Providers

At SPAN, we have a team of highly trained and specialized providers, including clinical psychologists, neuropsychologists, mental health counselors, and social workers. Our team members have expertise in a wide range of areas, including clinical depression, anxiety disorders, couples therapy, neurological disorders, ADD, parenting concerns, presurgical screening, chronic pain, stress, postconcussion syndrome, biofeedback, sports therapy, ASD, and more.

In conclusion, Spokane Psychology and Neuropsychology, P.S. is a leading provider of psychological and neuropsychological services in Spokane, Washington, and Coeur d'Alene, Idaho. Our team of highly trained and specialized providers is dedicated to offering comprehensive assessment and treatment services for a wide range of psychological and neuropsychological disorders across the lifespan. We are committed to delivering the highest quality of care possible and are proud to assist other providers with their patients. If you or a loved one is in need of our services, we encourage you to contact us today to learn more about how we can help.

Reviews
Positive: The provider was great.
Negative: Patients experienced unprofessional and rude staff, poor communication, and inconsistent billing practices.

Red Flags and Unpleasant Experiences

These reviews are filled with complaints about the company's professionalism, billing practices, and treatment of patients. There are several common themes that emerge from the reviews. One of the most significant issues is the inconsistent and unclear communication about billing and payment. Some patients were overcharged or undercharged, and some were not notified about changes to their copays or payments.

Additionally, some patients felt that the staff was unprofessional and rude. There were several instances where patients were treated poorly or dismissively, and some were even threatened with being sent to collections.

There were also issues with scheduling and rescheduling appointments. Some patients were not given enough notice about changes to their appointments, and some were told to come in for appointments only to be rescheduled or have the provider unavailable.

Poor Business Practices

The reviews also highlight several poor business practices, including a lack of transparency and accountability. Some patients were not provided with accurate information about their bills or payments, and some were not given the opportunity to correct mistakes.

Furthermore, some patients felt that the company was not responsive to their concerns or issues. There were several instances where patients had to be persistent and aggressive in order to get their issues resolved.

Mixed Reviews

Not all of the reviews were negative, however. One patient did have a positive experience with the provider, saying that they were "great."

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