Empowering You to Achieve Financial Freedom
A Community-Driven Financial Institution with Over 75 Years of Experience
Rivertown Credit Union has proudly served the Grand Rapids community for over 75 years. As a member-owned financial institution, we prioritize the financial success of our members and are dedicated to providing personalized, accessible banking services that meet their unique needs.
Our Mission: Your Financial Partner for Every Milestone
At Rivertown Credit Union, we understand that every individual and family has different financial goals and aspirations. That's why we offer a diverse range of services and products designed to empower you to achieve your financial dreams.
1. Deposit Services
- Convenient and secure online and mobile banking
- Competitive interest-bearing checking and savings accounts
- Secure and accessible IRAs and CDs
2. Loan Solutions
- Competitive rates on auto loans, personal loans, home loans, and credit cards
- Flexible repayment options tailored to your financial situation
- Convenient YouTurn Auto Loan program for reliable transportation
3. Wealth Management
- Personalized financial planning and guidance
- Access to trusted partners for investment services and insurance
4. Convenience & Accessibility
- Over 30 conveniently located branches and ATMs
- 24/7 customer support and dedicated financial advisors
- Streamlined online and mobile banking services
5. Community Focused
- Active involvement in local charities and community initiatives
- Dedicated team of professionals committed to personalized member service
Join Rivertown Credit Union and discover a different kind of banking experience!
We believe in building strong relationships with our members and empowering them to achieve financial success. Join today and enjoy the many benefits of membership in a community-driven financial institution.
Customer Service Issues
The majority of reviewers expressed frustration with the credit union's customer service. Many reviewers reported being put on hold for extended periods, being hung up on, and receiving rude treatment from representatives. Others expressed frustration with the lack of helpfulness and unwelcoming atmosphere in the bank.
Communication and Processes
Several reviewers mentioned issues with the credit union's communication and processes. Some reported receiving incomplete forms, while others experienced difficulties with transactions and services. One reviewer mentioned being given the "runaround" by multiple employees.
Negative Experiences
Many reviewers shared negative experiences with the credit union, including issues with account management, transactions, and customer service. Some reviewers mentioned being turned away from services or experiencing difficulties with seemingly simple tasks.
Positive Exceptions
A few reviewers reported positive experiences with the credit union, citing helpful associates, efficient services, and a welcoming atmosphere.
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