Business Details
50+ Years
experience
Your Trusted Partner for Financial Solutions in Grand Haven
Tri-Cities Credit Union has served Ottawa County since 1955 as a not-for-profit, member-owned financial cooperative. Founded to serve employees of Oldberg's Manufacturing, we've evolved into a community-focused institution returning excess earnings through competitive rates, low fees, and personalized service. Our member-driven model prioritizes financial wellness through educational programs like Kids Day budgeting workshops and community initiatives supporting local food drives and animal shelters.With 24/7 digital access and surcharge-free ATMs nationwide, we combine modern convenience with hometown service. Our board of directors, elected from member-owners, ensures decisions align with community needs while maintaining strict financial safeguards through dual firewalls and encrypted communications.
Services
Checking Accounts
Savings Accounts
Auto Loans
Mortgage Services
Debit Cards
Mobile Banking
ATM Access
Loan Applications
Financial Planning
Identity Protection
Details
- Year established: 1955
Highlights and features
- We return profits to members through competitive rates and low fees
- Our local board of directors makes community-focused financial decisions
- 24/7 digital banking with mobile check deposit and surcharge-free ATMs
- Personalized loan solutions with dedicated member service representatives
- Financial education programs for all ages since 1955
Associations and certifications
- National Credit Union Share Insurance Fund
What people say
Friendly staff
Great experience
Helpful service
Competitive rates
Personalized solutions
Services
Checking Accounts
Our free checking accounts require no minimum balance or monthly fees. Members enjoy unlimited check writing, free debit cards, and 24/7 account access through online banking and mobile apps. Direct deposit and payroll deduction options help manage personal finances efficiently while maintaining full transactional flexibility.
Savings Programs
From basic share accounts to specialized Silver Savings tiers, we offer competitive APYs with flexible minimum requirements. Christmas Club accounts help holiday budgeting while IRAs provide retirement planning options. Youth savings accounts teach financial responsibility to young members through dedicated educational programs.
Loan Products
We provide auto loans for new and used vehicles with terms up to 72 months. Personal loans with varying terms accommodate different credit profiles while share-secured loans offer favorable rates. Our lending team works personally with members to find appropriate financing solutions that match individual financial situations.
Mortgage Services
Our mortgage department offers competitive fixed and variable rate options for home purchases and refinancing. With local decision-making and flexible underwriting, we help members achieve homeownership goals. Contact our dedicated mortgage specialist for personalized rate quotes and application assistance.
Digital Banking
24/7 digital access includes mobile check deposit, bill payment, and account management through our app and website. Audio Response system provides instant account information by phone. Security features like encrypted communications and biometric authentication protect member financial data during online transactions.
People
Matt Pugh
Chair
Community leader with extensive financial sector experience, guiding strategic direction while maintaining member-focused priorities through transparent governance practices.
Seth Longcore
Vice Chair
Seasoned financial professional ensuring operational continuity through effective board management and member engagement initiatives.
Sindee Maxwell
Secretary
Responsible for maintaining accurate corporate records and facilitating member communication through organized documentation practices.
Susan Gogola-Pawlak
Treasurer
Financial steward overseeing budget management and reporting credit union financial health to members and regulatory bodies.
Don Hoitenga
Director
Community representative advocating for member interests while ensuring compliance with financial regulations and cooperative principles.
Questions
How do I become a member of Tri-Cities Credit Union?
Membership requires opening a $5 savings account. Anyone living, working, or worshiping in Ottawa County qualifies for membership.
What loan options are available for first-time car buyers?
We offer new and used auto loans with competitive APRs starting at 4.99%. Our lending team helps first-time buyers understand financing options and credit building.
Are there fees for using ATMs outside your network?
We charge $1.00 per transaction at non-proprietary ATMs, but provide surcharge-free access through CO-OP Network's 30,000+ locations.
How can I access my accounts after business hours?
24/7 digital access includes online banking, mobile app, and Audio Response system at 1-888-278-5799 for account information and transactions.
What financial education resources do you provide?
We offer Kids Day budgeting workshops, retirement planning seminars, and personalized financial counseling for members at all life stages.
How do I report a lost or stolen debit card?
Call 1-888-241-2510 immediately to report lost/stolen cards. Our fraud protection team will secure your account and issue replacement cards.
