Experience the Icon Difference: Elevate Your Lifestyle
Top Cash Pawn has been proudly serving the Austin community for over 25 years, providing convenient and accessible cash solutions with a personal touch. Locally owned and operated, we believe in building trusting relationships with our customers through transparency, respect, and professionalism.
Our Services
We offer a wide range of services to meet your needs, including:
Pawning & Loans
- Get cash quickly for various items such as gold & diamond jewelry, computers, firearms, electronics, musical instruments, tools, and more.
- Receive evaluations from experienced appraisers who utilize industry-leading tools and resources to ensure fair and competitive offers.
- Flexible repayment options are available to fit your needs.
Retail Sales
- Discover a diverse selection of pre-owned electronics, camera equipment, music equipment, tools, watches, sporting goods, and much more.
- Enjoy excellent customer service from our knowledgeable staff who can assist you in finding the perfect item.
Compliance & Security
- We adhere to strict industry regulations and are licensed and insured for your peace of mind.
- Our facilities are equipped with advanced security measures to safeguard your valuables.
- We prioritize transparency and open communication throughout the process.
Customer Experience
- We treat every customer with respect and professionalism, valuing your privacy and individual needs.
- Our friendly and attentive staff are available to answer your questions and offer personalized assistance.
- Our convenient locations and extended hours make accessing our services a breeze.
Additional Services
- We are licensed to handle firearms and can provide information about obtaining concealed carry licenses.
- We partner with trusted organizations to offer secure and affordable shipping options for your valuable items.
Our Commitment
Top Cash Pawn is committed to providing a reliable, trustworthy, and customer-centered experience. We are dedicated to building lasting relationships with our community and offering fair, accessible financial solutions.
Poor Customer Service and Unfair Practices
The reviews for Top Cash Pawn are overwhelmingly negative, with many customers expressing frustration and disappointment with their experiences. From dishonest sales tactics to unfair prices, it's clear that Top Cash Pawn has some major issues to address.
Unfair Pricing and Unhonest Salespeople
Several reviewers have reported being ripped off or lowballed on the prices of their items. One reviewer brought in a brand new iPad, which Top Cash Pawn initially offered $250 for, only to reveal that they had it listed for $529 after some "conservation". Another reviewer had a similar experience with a tool, where they were offered $185 after being told they would get "close to $200". These reviews suggest that Top Cash Pawn is not interested in fair pricing or honest sales.
Bad Atmosphere and Rude Staff
Multiple reviewers have reported rude and unfriendly staff, with one even going so far as to label the employees as "horrible". Another reviewer described the atmosphere as "unfortunate", while another said the staff seemed "rude for no reason". These negative reviews suggest that Top Cash Pawn's staff needs to improve their customer service skills.
Broken Promises and Refunds
Several reviewers have reported issues with broken products or refunds not being honored. One reviewer placed a watch on layaway and was told it was "as is", only to discover it was broken when they tried to pick it up. Another reviewer was offered a replacement part, but it never arrived. These reviews suggest that Top Cash Pawn is not reliable or trustworthy.
One Positive Review
Despite all the negative reviews, one reviewer did have a positive experience at Top Cash Pawn. They reported being treated fairly and receiving a loan on their tools. They also praised the knowledge and professionalism of the staff, saying they would return to the shop.
One Review Stands Out
One reviewer, who gave the shop a 5-star review, mentioned that the staff helped them find a knife for self-defense and even lent them a personal knife for security. They praised the layout and organization of the shop, saying it was the best-kept pawn shop they had ever seen.
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