Your Partner in Property Management
Pointe Management Group, Inc. is a professional organization dedicated to providing the highest quality property management services to its clients. With over thirty years of experience in community association management, our founder, Eric Estebanez, brings a wealth of knowledge and expertise to every aspect of community association management. Our management style sets us apart from the competition. While other management companies wait for the Board of Directors to bring issues up for resolution, we strive to be proactive and constantly advise the Board of upcoming matters which are surfacing or will surface in the future.
Our Services
At Pointe Management Group, Inc., we provide a wide range of services to our clients, including Fiscal Management, Personnel and Contractor Administration, Major and Minor Building Maintenance Supervision, Landscaping Maintenance Supervision, Contract Negotiations and Documents Enforcement. Our management style focuses on being proactive, ensuring that our clients receive the best possible service. We believe in tailoring a CUSTOMIZED MANAGEMENT PACKAGE to meet the specific needs of each community, ensuring that our clients receive the highest level of service.
Fiscal Management
Effective fiscal management is crucial to the success of any community association. At Pointe Management Group, Inc., we understand the importance of financial management and strive to provide exceptional Fiscal Management services. Our services include arranging for the collection and disbursement of Association Fees, promptly crediting owner payments, and efficiently following up on late accounts. We also prepare monthly financial statements, which include the balance sheet, income statement, budget comparison, accounts receivable report, accounts payable report, reconciled bank statements, and expense register. Our goal is to provide accurate, efficient, and timely financial statements to our clients.
Personnel and Contractor Supervision
At Pointe Management Group, Inc., we understand the importance of proper supervision of personnel and contractors. Our team conducts on-site inspections to evaluate work being performed on the property, determine the status of any equipment on Association grounds, and examine all physical attributes of the site. These inspections enable us to advise the Board of Directors of upcoming issues regarding any contractor, staff member, or physical attribute of the community, allowing us to plan for the future and initiate preventative maintenance programs.
Building Maintenance Administration
Effective building maintenance is critical to the well-being of any community. At Pointe Management Group, Inc., we provide meticulous supervision of all building maintenance activities, ensuring that contractors are properly screened and licensed. We ensure that all projects are overseen from beginning to end, ensuring that objectives are met. Our familiarity with building materials and codes in Florida gives our clients the advantage they need in obtaining excellent quality maintenance from contractors.
Landscape Maintenance Supervision
The overall appearance of a community is greatly enhanced by its landscaping. At Pointe Management Group, Inc., we believe in using sound horticultural practices as prescribed by the Florida Agricultural Extension. Our knowledge of diverse plant life and maintenance techniques allows us to provide outstanding LANDSCAPE MAINTENANCE SUPERVISION. We believe in using proper fertilization, grass mowing, and shrubbery trimming to maintain and improve the appearance of our clients' communities.
Poor Service and Unresponsive Management
The majority of reviews for Pointe Management are overwhelmingly negative, with several authors expressing frustration and disappointment with the company's lack of transparency, poor communication, and inadequate services.
Unresponsive and Unhelpful
Many reviewers reported difficulty in getting answers or assistance from Pointe Management, with some stating that their calls and emails were consistently ignored. Several authors mentioned that they had to wait weeks or even months to get a response from the company, and when they did, it was often unfriendly or dismissive.
Budges and Payments
Some reviewers also criticized Pointe Management's budgeting and payment practices. Several authors mentioned that the company presented unrealistic budgets that didn't add up, and that there was no warning or communication about increases or special assessments.
Inadequate Maintenance and Services
The reviews also highlighted the company's lack of attention to maintenance and services. Several authors reported that their homes were under Pointe Management's administration but that nothing was being done to maintain the property. Others mentioned that the company's "maintenance" person was unhelpful and unwilling to address issues.
Negative Experiences
Several reviewers shared personal stories of negative experiences with Pointe Management, including being treated rudely by staff, not being able to get answers to questions, and having to deal with a range of problems, from pest control issues to elevator malfunctions.
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