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At Dipoto Counseling Group, we are dedicated to providing accessible, high-quality mental health care for children, adolescents, adults, and families in the Kansas City Northland area. Our team of experienced and licensed therapists, counselled by Marc Dipoto, LPC, are committed to delivering compassionate, confidential, and respectful care to our patients. We believe in working collaboratively with psychiatric providers and other healthcare professionals to provide the best possible care for our patients.
Our Mission
Dipoto Counseling Group is dedicated to providing high-quality mental health care that emphasizes trust, respect, confidentiality, and compassion. We believe in the importance of collaboration with healthcare professionals and psychiatric providers to provide the best possible care for our patients.
Our Services
We offer a broad range of services, including individual, family, and group therapy, to address various mental health concerns, such as anxiety, depression, relationship issues, trauma, and more. Our services are designed to meet the diverse needs of our community, and our providers possess a wide range of experience and expertise.
Meet Our Therapists
Our team of therapists is comprised of experienced and licensed professionals, including Licensed Professional Counselors (LPCs), Licensed Clinical Social Workers (LCSWs), and Provisionally Licensed Professional Counselors (PLPCs). Our therapists are dedicated to providing compassionate and confidential care to our patients.
Virtual Appointments
We understand the importance of convenience and flexibility in today's fast-paced world. Therefore, we offer virtual appointments via video conferencing or phone sessions to accommodate our patients' busy schedules.
Unethical Practices and Poor Communication
Several reviewers expressed concern over the center's handling of sensitive situations, including ignoring requests to discontinue treatment, enabling abusive parents, and not reaching out to immediate family members. One reviewer even accused the center of practicing "satanism" due to their alleged unethical behavior.
Billing Issues and Attitude Problems
Multiple reviewers complained about billing issues, such as being charged for sessions they didn't attend or being sent huge bills without warning. Some reviewers also mentioned encountering attitude problems from the billing office staff.
Poor Front Desk Experience
Several reviewers mentioned having poor experiences with the front desk staff, including feeling discouraged, being spoken to poorly, and having sensitive information shared openly.
Counselor Quality
While some reviewers praised the quality of their counselors, others felt that their counselor was not listening to them or was not helpful.
Communication and Emergency Situations
A few reviewers mentioned that the center did not work with them on emergency situations, such as canceling appointments due to unforeseen circumstances, and would still charge them for the cancellation.
Office Staff and Billing Issues
Some reviewers praised the counselors but had negative experiences with the office staff, including the billing office. One reviewer mentioned that the business office was "horrible" and lied about accepting their insurance.
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