Transforming Hope Into Wellness
At First Rate Property Management, we proudly stand as a trusted partner for both homeowners and investors in the Bend and Redmond areas. With over 25 years of experience in the industry, our team of experts specializes in maximizing the value of your rental properties through comprehensive property management solutions.
Property Management & Leasing
- Professionally manage and market your property listings, attracting qualified tenants.
- Implement comprehensive tenant screening and selection processes.
- Collect rent on time and ensure meticulous financial reporting.
- Handle all tenant communication, including lease agreement and dispute resolution.
Property Care & Maintenance
- Oversee all aspects of property maintenance, repairs, and emergencies.
- Conduct regular inspections and ensure property upkeep.
- Handle tenant move-in and move-out procedures, including damage assessments.
- Respond promptly to tenant maintenance requests and emergencies 24/7.
Client Communication & Transparency
- Maintain open and clear communication with owners and tenants.
- Provide regular property updates and detailed financial reports.
- Offer tailored management plans based on individual client needs.
- Emphasis on excellent customer service and personalized attention.
Our Values
- Integrity: We operate with transparency and honesty in all our dealings.
- Professionalism: We adhere to industry best practices and maintain the highest standards of ethics.
- Communication: We prioritize clear and consistent communication with our clients.
- Tenant Satisfaction: We strive to foster strong tenant relationships and ensure happy residents.
- Results: We are committed to delivering optimal rental income and property value.
Experience the First Rate Difference
At First Rate, we go beyond simply managing your property. We treat each property as our own, applying meticulous attention to detail and personalized care. Our team's expertise and genuine customer service ensure your complete satisfaction.
Contact us today to learn how First Rate Property Management can empower you to maximize the value and potential of your rental properties.Unsatisfactory Experience with First Rate Property Management
Poor Customer Service
The majority of reviewers had a negative experience with First Rate Property Management, citing poor responsiveness, unprofessionalism, and a lack of effort to address maintenance issues.
Maintenance Issues and Disputes
Many reviewers reported difficulty in getting maintenance issues addressed, with some noting that they had to wait for weeks or even months for repairs to be made. Additionally, some reviewers claimed that they were charged for damages that existed before they moved in, and that the company was unresponsive to their concerns.
Unfair Business Practices
Several reviewers accused the company of unfair business practices, including retaining deposits unfairly and charging for repairs that were not their responsibility. One reviewer even reported taking the company to court and winning.
Positive Experience
One reviewer had a positive experience with First Rate Property Management, noting that the company was professional, responsive, and helpful in answering their questions.
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